Position: Customer Care Representative
Location: Uganda
Reporting
to: Customer Service Manager
Our client, eLipa, who is a reliable payment processing services provider that supports instant payment processing using mobile money, mobile banking, debit, and credit cards, eLipa wallet and Pesalink is looking for a Customer Care Representative to join their team.
To provide assistance,
resolve customer complaints, and attract potential customers by answering
product and service questions and suggesting information about other products
and services.
Responsibilities
- Maintaining a positive, empathetic, and
professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Provide accurate, valid and complete information
by using the right methods/tools.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you
can answer questions.
- Handle customer complaints, provide appropriate solutions
and alternatives within the time limits; follow up to ensure resolution.
- Communicating and coordinating with colleagues as
necessary.
- Providing feedback on the efficiency of the
customer service process.
- Ensure customer satisfaction and provide professional
customer support.
- Build sustainable relationships and trust with
customer accounts through open and interactive communication.
- Follow communication procedures, guidelines and
policies, and take the extra mile to engage customers.
Qualifications
- Proven customer support experience or experience
as a Client Service Representative not less than 3 years.
- Track record of over-achieving quota
- Strong phone contact handling skills and active
listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond
to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time
effectively
- MS Excel, PowerPoint, Word Microsoft Office Skills
- High school diploma
SKILLS AND
COMPETENCIES
- Detail-oriented
- Ethical, Honest and Transparent
- Disciplined
- Awareness of the commercial trends and
developments within the industry
- A demonstrable problem solver
- Able to work well with other team members across
cultures.
How to Apply
To apply, visit ats.flexi-personnel.com and
submit your application by 28th July 2022.
NB: Flexi Personnel does
not charge candidates for job placement.
