CUSTOMER CARE ASSISTANT (1 POSITION) EPRA JOB GRADE 8 (PERMANENT & PENSIONABLE) REF: VA/55/6/2022
Duties and Responsibilities
- Receiving
visitors;
- Determining
nature and purpose of visit;
- Directing
or escorting Visitors to appropriate officer/person and notify appropriate
person of visitors’ arrival;
- Independently
answer inquiries and provides information or assistance to callers and
visitors, which require thorough knowledge of office policies and
procedures;
- Observing
the flow of visitors for security purposes in restricted areas in liaison
with security personnel;
- Questioning
unfamiliar visitors to determine or obtain authorization to enter area;
- Monitor,
schedule or observe arrivals and departures of work unit members to remain
current on status of each;
- Reporting
any suspicious or questionable behavior, which may be detrimental to the
organization;
- Ensuring
that the reception ambience is good;
- Preparing
weekly report on the reception area happenings;
- Filing
and maintaining records of reception reports;
- Provide
information about establishment such as location of departments or offices
and employees within the organization; and
- Report
needed repairs within the reception area.
Qualifications
- KCSE
Certificate C PLAIN;
- Diploma
in Customer care or equivalent;
- and
Certificate in Computer packages;
- Proficiency
in computer applications; and
- Meets
the requirements of chapter six of the constitution.
How to Apply
Mandatory Requirements
for all Positions
Applicants MUST provide
the following documents on application:
- A
Signed application letter;
- A
detailed Curriculum Vitae indicating their current and previous employers,
positions held, current and expected salary, level of education and names
of at least three professional referees, two of which must be working in
the current organization;
- Copies
of academic and professional certificates;
- Copy
of Birth Certificate; and
- Copy
of National Identification Card.
Interested and qualified
individuals are required to submit their applications through email Recruitment22@epra.go.ke not later than 5.00 p.m. on 31st July 2022, addressed to the
undersigned:
The Director General,
Energy & Petroleum
Regulatory Authority (EPRA),
P.O Box 42681 – 00100,
Nairobi.
EPRA is an equal opportunity employer. Youth, female candidates,
Persons with Disability (PWD) and marginalized are strongly encouraged to apply.
ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.
Shortlisted candidates
will be required to avail original and copy of application letter, Curriculum
Vitae; certified copies of the relevant academic and professional certificates;
national identity card; birth certificate and valid clearance certificates from
KRA; HELB; EACC; Credit Reference Bureau and Kenya Police as per chapter six of
the Constitution during the interview.