Senior Teller
The successful candidate
will be responsible for managing tellers, control movement of money from/to
strong room and tellers and ensure tellers observe laid down policies and
procedures in performing their duties.
Key Duties & Responsibilities
- Actively
drive growth in customer numbers and ensure full adherence to the customer
on-boarding Policies & Procedures.
- Branch
administration roles e.g. link person for service providers at the branch.
- Drive
customer service initiatives to ensure customer satisfaction and service
delivery at the Branch are enhanced.
- Daily
reconciliation of cash (360 degrees
view) and submitting daily reports of
transactional volumes.
- Monitor
the bank safe/strong room, coordinate distribution on money to other
tellers, and ensure the balances of all tellers tally at end of day.
- Feed
the transaction information into the bank database using various company
owned tools and generate receipts for the customers.
- Ensure
matters related to Money Laundering and KYC are strongly embedded in the
daily operations. These include account opening and reviews, transaction
monitoring, reporting suspicions, implementing new requirements, acquire
relevant knowledge and training, provide support to superior and
subordinates.
- Drive
transaction volumes on alternative banking channels.
- Review
and ensure all revenue are collected as required and report any revenue
leaks.
- Drive
account utilization by engaging customers to advice on available channels.
- Ensure
optimal staff productivity is maintained through support, mentorship, TAT
and customer service.
- Ensure
that a comprehensive database of information on all existing relationships
and prospective ones are kept.
Key Qualities & Competencies
- A
Degree or Diploma in a Business related area from a reputable institution;
A professional certification in accounting,
finance or economics will be an added
advantage.
- A
minimum of 5 years Banking experience both in Banking Operations &
Credit Management; with at Least 3 years experience as Teller or cashier
in a financial institution will be an added advantage.
- Ability
to deliver results and meet customer expectations.
- Good
knowledge of Banking and the various Banking products and services.
- Well
versed on Risk Management with analytical skills.
- Excellent
communication and interpersonal skills.
- Problem
Solving and analytical skills.
- Self-driven,
results-oriented individual with a positive outlook.
- Good
people management & leadership skills.
- Between
33 to 40 years of age.
Qualifications
- A
minimum grade of C+ (plus) in KCSE.
- An
undergraduate Bachelor’s degree or Diploma in Business related courses
from a recognized institution.
- Professional
qualifications in Banking, Customer Relationship or Accounting will be an
added advantage.
- Must
be adept in ICT.
- Applicants
must be committed to Christian values with a passion to serve.
How to Apply
The full job profile is
on the website and qualified and interested candidates who meet the criteria
should download the “Job Application Form” at www.smep.co.ke/opportunities, and send their filled applications to recruitment@smep.co.ke. The deadline for applications is Friday
8th July, 2022.
Only shortlisted candidates will be contacted.
