About KOKO Networks
KOKO Networks is a venture-backed technology company currently operating in Kenya and India. Our mission is to imagine and deliver technology that transforms life in the world’s fastest growing cities. We build and deploy cloud-connected “KOKO Points” inside local retail outlets, which provide mass market consumer goods in partnership with major suppliers. Our first solution is liquid ethanol cooking fuel, which offers significant cost savings and quality of life improvements in the multi-billion dollar urban cooking market. In Kenya, this solution is delivered in partnership with Vivo Energy, the operator of Shell-branded fuel infrastructure across Africa.
KOKO offers a fast-paced and highly collaborative work environment with significant opportunities for professional growth. We are looking for people who share our passion for technology and our vision for global impact.Your Role:
As Trade Development
Representative, you will be responsible for the relationship and performance
management of KOKO Agents assigned to you.. You will drive the acquisition of
customers through Joint Business Planning (JBP) with Agents and the execution
of Trade Marketing initiatives. You will need to achieve targets related to
growing our customer base.
Duties & Responsibilities
- Oversee the performance and relationship
management of KOKO Agents assigned to you.
- Drive customer acquisition through Joint Business
Plans and Trade Marketing Initiatives with Agents.
- Conduct Agent training on KOKO hardware and
software functionality and product benefits
- Ensure effective execution of all Agent Network
Sales processes through the sales cycle to enable a positive Agent and
customer experience.
- Liaise with different departments within the
organization to ensure a great Agent experience.
- Engage collaboratively with in-house Agent and
customer support teams
- Ensure Agent compliance with KOKO processes and
procedures.
- Regularly visit the Agents to build and maintain a
continuous relationship
- Daily & Weekly agreed reports on sales and
journey plans
- Strive to improve Agents and customer satisfaction
through excellent customer service
- Anticipate the needs of Agents and customers and
address them accordingly
- Maintain quality standards as per set standards
- Gather market intelligence and customer feedback
and share back to commercial leadership.
Qualifications
- Bachelor’s degree from an accredited university,
preferably in a business-related area of study
- 3+ years experience in a similar position ideally
from FMCG or Telco
- Commercial acumen
- Ability to work under pressure and with minimum
supervision
- Comfort role modeling behaviors in line with KOKO
culture, including leadership, professionalism, customer orientation,
safety consciousness, and innovation
- Unquestionable Integrity
- Excellent communication/people skills
- Excellent planning and organization
skills/multi-tasking skills
- Relationship/trust building skills
- Excellent interpersonal and sales skills
How to Apply
KOKO is committed to gender and racial diversity in the workplace.
We encourage candidates of all backgrounds to apply!