Job Title: Front Office / Accounts Assistant
Reports to: Office Manager
Industry: Health Care
Location: Westland’s,
Nairobi.
Description of the Company: Our client is a startup clinic facility seeking highly motivated, responsible and personable individuals. Must be able to professionally perform day-to-day front desk tasks.
Duties &
Responsibilities:
·
Greet and receive customers in a timely, friendly and
professional manner;
·
Assist all visitors, register new clients and queue patients to
the appropriate service area.
·
Assist in scheduling and confirming appointments.
·
Answer all phone calls promptly and route calls to appropriate
parties. Document all work related calls including;
·
Caller ID.
·
Call content and action taken.
·
Time of Call.
·
Access, alert to or respond to all emails that come in via the
company email.
·
Communicate in a professional, friendly and efficient manner,
striving to minimize the amount of time customers spend awaiting reply or back
and forth correspondence.
·
Process all financial transactions, cash, checks, MPESA or
credit (insured or scheme) and issue appropriate invoices and receipts.
Follow-up and collection of outstanding payments.
·
Update the necessary forms and ledgers in the HIMS ensuring
fidelity of data.
·
Petty cash management.
·
Process all claim or output documentation inclusive of insurance
and scheme claim forms, medical reports, lab results and medical
correspondence.
·
Work cooperatively with the clinical team as well as HR, ICT,
Finance and Marketing partners.
·
Develop a working relation with insurance and client scheme
partners and ensuring timely dispatch of claim forms, invoices and statements.
·
Attend all department and staff meetings.
·
Other duties as assigned, detailed and agreed on with
management.
·
Be friendly, professional, courteous and efficient when working
with all customers and employees.
Key Skills &
Qualifications
·
KATC or CPA 1.
·
KCSE C minus with a minimum C in English and Mathematics.
·
Excellent knowledge of MS Office (especially Excel and Word)
·
Knowledge of office management and basic bookkeeping
·
Proficient in English (oral and written)
·
Strong communication and people skills
·
Good organizational and multitasking abilities
·
Problem-solving skills
·
Customer service orientation)
What to expect as an
employee;
·
1-year contract, renewable.
·
Gross Salary: Kes. 25,000 – 40,000
·
Inpatient Medical Cover.
·
WIBA
·
21 days’ annual leave
How to apply:
Interested and qualified candidates to send their resumes to
vacancies@gaprecruitment.co.ke latest by Wednesday 22nd June 2022.
Indicate email subject as Front Office / Accounts Assistant.
