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Front Office / Accounts Assistant Job in Nairobi, Kenya

Job Title: Front Office / Accounts Assistant

Reports to: Office Manager

Industry: Health Care

Location: Westland’s, Nairobi.

Description of the Company: Our client is a startup clinic facility seeking highly motivated, responsible and personable individuals. Must be able to professionally perform day-to-day front desk tasks.

Duties & Responsibilities:

·         Greet and receive customers in a timely, friendly and professional manner;

·         Assist all visitors, register new clients and queue patients to the appropriate service area.

·         Assist in scheduling and confirming appointments.

·         Answer all phone calls promptly and route calls to appropriate parties. Document all work related calls including;

·         Caller ID.

·         Call content and action taken.

·         Time of Call.

·         Access, alert to or respond to all emails that come in via the company email.

·         Communicate in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend awaiting reply or back and forth correspondence.

·         Process all financial transactions, cash, checks, MPESA or credit (insured or scheme) and issue appropriate invoices and receipts. Follow-up and collection of outstanding payments.

·         Update the necessary forms and ledgers in the HIMS ensuring fidelity of data.

·         Petty cash management.

·         Process all claim or output documentation inclusive of insurance and scheme claim forms, medical reports, lab results and medical correspondence.

·         Work cooperatively with the clinical team as well as HR, ICT, Finance and Marketing partners.

·         Develop a working relation with insurance and client scheme partners and ensuring timely dispatch of claim forms, invoices and statements.

·         Attend all department and staff meetings.

·         Other duties as assigned, detailed and agreed on with management.

·         Be friendly, professional, courteous and efficient when working with all customers and employees.

Key Skills & Qualifications

·         KATC or CPA 1.

·         KCSE C minus with a minimum C in English and Mathematics.

·         Excellent knowledge of MS Office (especially Excel and Word)

·         Knowledge of office management and basic bookkeeping

·         Proficient in English (oral and written)

·         Strong communication and people skills

·         Good organizational and multitasking abilities

·         Problem-solving skills

·         Customer service orientation)

What to expect as an employee;

·         1-year contract, renewable.

·         Gross Salary: Kes. 25,000 – 40,000

·         Inpatient Medical Cover.

·         WIBA

·         21 days’ annual leave

How to apply:

Interested and qualified candidates to send their resumes to latest by Wednesday 22nd June 2022.

Indicate email subject as Front Office / Accounts Assistant.

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