Call Center Agents
Location: Nairobi
Our client, an
international organization who is a leading provider of language interpretation services
is seeking to recruit Somali language
speaking call center agents.
Duties and
Responsibilities
- Assist our client’s community and help resolve
inquiries empathetically, accurately and on time.
- Make well balanced decisions and personally driven
to be an effective advocate for our community.
- Investigate and resolve issues that are reported
on client platform such as requests for account support.
- Respond to user inquiries with high quality,
speed, empathy and accuracy.
- Gather, analyze and utilize relevant data to
develop ways to improve the overall user experience on the site.
- Identify inefficiencies in workflows and suggest
solutions.
- Recognize trends and patterns, and escalate issues
outside the company policy to the global team.
Qualifications and
Experience
- Between 21-35 years.
- Must be a Kenyan.
- Must speak fluent English and
Somali languages.
- College education mandatory.
- Must be currently unemployed or working as a
casual.
- Must possess strong interpersonal skills, verbal
and written communication skills and most importantly empathy.
- High affinity and cultural awareness of
political/social situation regarding the relevant market/region.
- NSSF, NHIF and KRA pin is a requirement.
How to Apply
Apply through: https://alfasystemscv.zohorecruit.com/jobs/Careers or recruit@flexi-personnel.com latest
by 15th July
2022.
NB: Flexi Personnel does
not charge candidates for job placement