Post: Admin Assistant
Location : Nairobi
Gross Salary: Kes 25,000
Duties &
Responsibilities:
- Enhance customer engagement:
- Handling POS System is a Must
- Communicating with customers through various
channels.
- Processing orders and transactions. Receiving and
processing incoming orders, payment reconciliation, follow ups with
clients as well as handling order cancellations, or product exchanges in
the event the product sent to customer was in bad condition.
- Responding promptly to customer inquiries. Respond
to customer inquiries within 15 minutes of them being sent on all sales
platforms i.e. Whatsapp, Instagram and Facebook.
- Coordinating delivery logistics with delivery
partners to ensure timely and seamless deliveries to our clients.
- Maintain a good relationship with our logistics
and delivery partners to ensure we get best delivery rates and have a good
rapport.
- Knowing our products inside and out so that you
can answer questions. Being knowledgeable about the company’s products to
provide quick, accurate, and comprehensive responses to customers and
prospects.
- Acknowledging and resolving customer complaints.
Handling customer complaints by following the standard way of
communication in place.
How To Apply
If you are up to the
challenge, possess the necessary qualifications and experience, kindly send
your detailed CV quoting the job title on the email subject “Admin Assistant” to: Martin@jantakenya.com