Customer Services Assistants
Key Responsibilities
- Attend
to any queries about MEDS.
- Gather
information relating to the contact list and update the Master file list
as well as relevant stakeholders
- Handle
communication of orders being processed to all stakeholders who include
but are not limited to USAID, 3PLs, County Pharmacists, Implementing
Partners, Points of Contacts at the Service Delivery Points (SDPs), and
any other stakeholders
- Receive
and handle complaints/queries to facilitate timely resolution as per
activity KPIs and for client satisfaction
- Verification
and reconciliation of Proof of Delivery (PODs) upon receipt while
addressing issues raised on the PODs
- Compile
the PODs and submit them to KEMSA within 5 working days after actual
distribution
- Co-ordinate
storage of USAID order processing records to facilitate archiving and
retrieval of information
- Participate
in preparing service delivery reports for information and decision making
Requirements:
- Diploma in
Business Administration
- Excellent
phone etiquette
- Outstanding
communication skills both oral and written
- Proficient
computer skills
- 3
years in a busy Communication/Call Centre
How to apply
If you fit this profile,
kindly email your written application and CV to ; hr@meds.or.ke
By: 18th May 2022
(Only shortlisted
candidates will be communicated to)
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