Area Administrator
Job Purpose/Mission
The Area Administrator
is responsible for Customer Experience in the Service Centers, logistics, and
stock, and handover of products to customers that are eligible.
Responsibilities
- To
observe and record 100% accuracy handover per shop, For each handover, all
relevant documents (corresponding customer contract, proof of ID, customer
declaration form etc.) are scanned & uploaded per customer via Mtawi
- Physical
stock counting (daily) and reconciling physical stock with stock levels on
Tally software system.
- Matching
of expected and submitted inventory, matching of stock figures (DB/Tally)
and the physical stock count.
- Coordinating
submission of daily/weekly reports of return and repairs within the
responsible regions per Service Center
- Ensure
customer education is highly conducted to promote customer satisfaction
and Explaining after-sales service to the customer.
- Correctly
transacting and tracking all incoming and outgoing inventory to ensure
accurate stock levels are consistently maintained on Tally software system.
- Contribute
to 10% of sales target as per the hub distribution and handle all walk-in
customers at the Service Centers.
- Ensuring
all licenses and regulatory data is up to date and correctly displayed as
per the QA management policy.
- Fully
implement the FIFO methodology within the Service Centers
- Display
systems to be presentable, complete, clean, and working at any time.
- Achieve
financial reporting on Service Center expenses month by month per region
and as per the assigned Service Center.
- Storage
room setup (proper arrangements of items, labelling, separation of spare
parts (used and broken).
- Organizing
all documents in designated folders (logistics documents and customer
contracts)
- Gathering
a benchmark data for assessment purpose and analysis of causes of
portfolio deterioration.
- Completing
assigned tasks in line with applicable policies, guidelines, processes,
and procedures.
- Displaying
Mobisol SHS and appliances as instructed and ensuring a shop appearance in
line with Service Center related guidelines
Knowledge And Skills
Experience:
- 2
years of experience in stock management and customer service.
- Experience
in customer relationship management.
- Team
Player
Qualifications:
- Be
a holder of a diploma, preferably in Business, Logistics, and its related
fields
Language(s):
- English
- A
native language
Technology:
- Computer
Literacy
How To Apply
Interested and qualified? Go to ENGIE on boards.greenhouse.io to apply