TITLE: RECEPTIONIST/ SALES & MARKETING
JOB SUMMARY
Our client is a guest
house currently recruiting a receptionist
The responsibility include greet and welcome customers with a positive, helpful attitude, assisting customers in finding their way around the facility, answering phones in a professional manner, and routing calls as necessary, performing adhoc administrative duties and Provide excellent customer service to the customers
Sales and Marketing
responsibilities include:- implementing the marketing strategy and plan, other
operational activities related to sales and marketing.
REPORTING: The
Receptionist/Sales & Marketing shall report to the Supervisor
Responsibilities
- Greet, register, and assign rooms to guests
- Assist in bookings and reservations
- Attend to all routes of room bookings, such as
online, phone, and in person.
- Maintain orderliness and cleanliness at the front
area
- Answer telephonic and in person queries related to
the hotel services and resolved any issues
- Process guests’ check ins and outs
- Prepare and Generate bills for payment
- Manage the mini shop
- Ensure pricing is accurate
- Collect payments whether in cash, credit cards,
bank deposits and Mobile banking or any other acceptable mode of payment.
- Issue receipts
- Resolve customer complaints, guide them and
provide relevant information
- Track transactions on bank statements and report
any discrepancies
- Reconcile Mobile banking and PDQ machine
transactions on a daily basis
- Maintain petty cash for the facility
- Receiving office inventory items and ensuring that
the received items are up to the required standard and quality;
- Compile and submit periodic reports;
- Function in accordance with established standards,
procedures and policies
- Perform filing and record keeping tasks
- Develop new relationships with global and local
tour agents.
- Maintain databases for all clients and agents
- Contribute to formulating and executing an annual
Marketing Plan.
- Research and develop marketing opportunities,
identifying market trends and suggesting system improvements to achieve
the companys marketing goals.
- Submit monthly Sales & Marketing Reports
Customer Management.
- Manage/oversee & update content for the
companys social media accounts
- Create social media content calendar, flyers,
email newsletters, e-signatures with digital marketing team.
- Work with 3rd Parties to ensure that Website is
compliant with SEO and ensure that Digital Marketing platform content is
approved.
- Conduct rate comparisons with other properties and
prepare & issue Agent Contracts
- Research & summarize market data to draft
reports and provide weekly updates & targets.
Basic understanding of
Financial P&Ls.
How to Apply
Please send your CV to jobs@alternatedoors.co.ke
