Customer Service Assistant
Hospital Vacancy!
Ital GLOBAL – We are a comprehensive Human Capital and Quality Management Consultancy firm dedicated to helping organizations just like yours with their HR and Quality Management requirements. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend. Our Human Capital solutions, advice and guidance are uniquely designed and shaped around your exact requirements and objectives.
They will fit with your culture and the business challenges that you currently faceWe are looking for a
confident and self-motivated individual who is looking for a customer service
opportunity.
Job Requirements
- Bachelor’s
Degree in Communication, Public Relations, Marketing, or any related
course.
Customer Service experience: At least 1 Year would be an added advantage preferably in a busy environment. - Knowledge
of customer service principles and practices.
- Attained
a C+ or higher in your KCSE
- Proficient
in Microsoft Office.
Competencies and
Skills Required
- Ability
to observe confidentiality
- Excellent
communication and presentation skills.
- Enthusiasm
and Reliability
- Ability
to multi-task and work under pressure
- Ability
to work long hours
- Be
self-motivated
- Be
flexible and adaptable
- Exceptional
interpersonal skills
- Can
handle complaints in a cool manner and tactful
- Courteous
- Have
an interest in helping people.
- Observation
Skills
Job Duties and
Responsibilities.
- Maintaining
a positive, empathetic and professional attitude towards clients at all
times
- Primary
point of contact within the hospital
- Investigate
and respond to all customer enquiries promptly directly to customer
inquiries either fact to face, by telephone or electronically.
- and
Resolving customer complaints
- Welcoming,
receiving, guiding and directing the patients around the hospital
- Filling
and processing of application forms
- Investigate
and respond to all customer enquiries promptly.
- Escalate
complex queries to the appropriate functional area.
- Carry
out customer and product related document processing
- Make
customers’ experiences better by ensuring customer satisfaction
- Communicating
with customers through various channels.
- Develops
and maintains strong relationships with customers by providing support,
information, and guidance
- Provides
excellent customer service by responding promptly to customer inquiries,
questions, acknowledging concerns and resolving complaints.
- Answer
all incoming calls and redirect them or keep messages.
- Handling
patients, referral sources, and administrative department inquires
- Assisting
the doctors in booking appointments for the next visit of the patient.
- Entering
patient information into a customer information system
- Serving
as a backup when other employees are out due to absent staff members
- Any
other duties as assigned.
How To Apply
Interested applicants
should send their detailed CVs and cover letters urgently quoting the job title
(Customer Service-Assistant-Hospital) as subject to careers@italgloballtd.com to reach us not later
than 31st March 2022. Only
the shortlisted candidates will be contacted.