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2 Customer Care Assistants Jobs in Kenya

The Kenya National Commission for UNESCO is a State Corporation established under the KNATCOM Act of 2013 (Revised 2014), to promote Kenya’s national interests in UNESCO and UNESCO’s international interests in Kenya, regionally and globally in the areas of education, sciences, culture, and communication and information.

To enable it to fulfil its mandate, the Commission wishes to recruit dynamic, result-oriented, and self-driven persons to fill the following vacant positions specifically under the terms and conditions advertised:

Customer Care Assistant KNC 10 2 Posts

Functions

  • The Customer Care Assistant is responsible for the following functions:
  • Provide efficient telephone communication services;
  • Operate the telephone exchange;
  • Maintain good customer care;
  • Assist visitors with disabilities access information or services;
  • Avail communication materials to waiting visitors;
  • Supervise the use of the reception area to promote a positive corporate image;
  • Issue visitors passes;
  • Receive and directing visitors to relevant offices;
  • Prepare and updating the visitors’ register;
  • Record, respond to and report customer complaints to the relevant officers; and
  • Any other duties as may be assigned.

Duties and Responsibilities

  • Providing efficient telephone communication services;
  • Operating the telephone exchange;
  • Maintaining good customer care;
  • Assisting visitors with disabilities access information or services;
  • Availing communication materials to waiting visitors;
  • Maintaining a clean and uncongested reception area to promote a positive corporate image;
  • Updating the commission’s telephone directory and disseminating the same across all offices;
  • Issuing visitors passes;
  • Receiving and directing visitors to relevant offices;
  • Preparing and updating the visitors’ register;
  • Recording, responding to and reporting customer complaints to the relevant officers; and
  • Any other duties s may be assigned.

Qualifications

  • A diploma certificate in front office operations, customer care, communication studies, public relations or any other approved equivalent qualification from a recognized institution; Certificate in telephone 
  • operation, reception and front office or its equivalent from a recognized institution; 
  • Kenya certificate of secondary education mean grade ‘C-‘ (minus); 
  • Certificate in computer applications; and 
  • Meet the provision of Chapter Six of the Constitution.

Key Competencies and Skills

  • Good analytical skills;
  • Communication skills;
  • Interpersonal skills; and
  • Negotiation skills

How to Apply

All applications should reach the Commission on or before Tuesday, 29th March 2022 at 5.00 pm.

Note: Only shortlisted and successful candidates will be contacted. 

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