Multicarrier Customer Experience Agent
Key responsibilities
- Maintain close contact with assigned key clients
and respond to any queries arising in service delivery
- Maintain close contact with our field operations
to ensure excellent service delivery to guarantee
- sustainable business relationship with both the
agents and the clients
- Maintain close contact with our agents to ensure
excellent service delivery to guarantee sustainable
- business relationship with both the agents and the
clients
- Drive the team’s operations by planning duties
with field team and other functions as when field jobs arise.
- Follow up via field visits to ensure work is done
effectively and efficiently to the client satisfaction.
- In liaison with the Head of Department, execute
business development strategies for weekly/monthly
- customer performance reviews.
- Keep track of the P&L of all jobs handled to
ensure we remain as profitable as per commercial SLI
- Flag any direct or indirect costs that have a
negative impact to profitability
- Dispatch of customer invoices
- Offer solutions to customer queries and disputes
- Execute the company’s overall objective through
collaboration with other team members, other functions and
supervisor/department head
- Coordinate CHB, VAS, Trucking, Warehousing and any
other services as may be requested by customer/line manager
- Other ad hoc assignments as may be given to you by
your line manager
We are looking for
- Bachelor’s Degree
- Minimum 2 Years Working experience in the
logistics industry or related
- Customer-facing and interaction skills with
high-level of customer orientation.
- Ability to work and thrive in a flexible matrix
organization with focus on networking & active collaboration
- Ability to make presentations to stakeholders and
communicate effectively in a diverse multicultural.
- Good communication skills
How
To Apply
Interested
and qualified? Go to Maersk Line on
jobsearch.maersk.com to apply