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Customer Care Job in Kenya

Multicarrier Customer Experience Agent

Key responsibilities

  • Maintain close contact with assigned key clients and respond to any queries arising in service delivery
  • Maintain close contact with our field operations to ensure excellent service delivery to guarantee
  • sustainable business relationship with both the agents and the clients
  • Maintain close contact with our agents to ensure excellent service delivery to guarantee sustainable
  • business relationship with both the agents and the clients
  • Drive the team’s operations by planning duties with field team and other functions as when field jobs arise.
  • Follow up via field visits to ensure work is done effectively and efficiently to the client satisfaction.
  • In liaison with the Head of Department, execute business development strategies for weekly/monthly
  • customer performance reviews.
  • Keep track of the P&L of all jobs handled to ensure we remain as profitable as per commercial SLI
  • Flag any direct or indirect costs that have a negative impact to profitability
  • Dispatch of customer invoices
  • Offer solutions to customer queries and disputes
  • Execute the company’s overall objective through collaboration with other team members, other functions and supervisor/department head
  • Coordinate CHB, VAS, Trucking, Warehousing and any other services as may be requested by customer/line manager
  • Other ad hoc assignments as may be given to you by your line manager

We are looking for

  • Bachelor’s Degree
  • Minimum 2 Years Working experience in the logistics industry or related
  • Customer-facing and interaction skills with high-level of customer orientation.
  • Ability to work and thrive in a flexible matrix organization with focus on networking & active collaboration
  • Ability to make presentations to stakeholders and communicate effectively in a diverse multicultural.
  • Good communication skills

How To Apply

Interested and qualified? Go to Maersk Line on jobsearch.maersk.com to apply

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