Job Location: Meru
The Pathology Network Limited (TPN) is a health-tech
company based in Kenya. It was formed by pathologists to help patients access
specialized pathology diagnostic services when they need them, regardless of
location. We serve a growing community of hospitals, strengthening their
capacity to diagnose and treat cancer.
We have a vacancy for internship in our Customer Service department. This is a position in a fast-paced, intellectually challenging environment designed to introduce the successful candidate to the exciting world of med-tech customer service.
Those who complete the internship program successfully may be offered permanent job opportunities.The successful candidate will learn how to:
- Handle
inquiries, explain procedures and make follow-up on client appointments.
- Collect,
analyze, process and document business data
- Open/maintain
customer/client accounts
- Resolve
or respond to customer complaints and queries.
- Engage
with team members to expedite great customer experience.
- Handle
sales queries and promote the sales and marketing process.
- Participate
fully in logistical activities
- Communicate
scheduled maintenance as well as handle technical queries
- Inform
customers of available deals/promotions, offers and new services
- Compile
individual and aggregate customers reports on overall satisfaction.
- Document
and escalate company changes in policies or renewal directives
- Participate
in and facilitate on-boarding and training for software platform users
Requirements and Qualifications
- Must
be ready to work in Meru
- Minimum
Diploma in a relevant course
- Must
have very strong IT skills, with knowledge and use of social media
platforms
- Friendly
personality and excellent communication skills.
- High
integrity and confidentiality.
- Should
be highly organized, fast, and decisive.
- Able
to multitask, work with strict deadlines, under pressure
- Excellent
interpersonal skills and ability to manage a diverse range of office
relationships.
- Highly
flexible, willing to perform diverse duties; work long/irregular hours
- Adaptable,
with strong customer orientation.
- Good
organizational skills; commitment to continuing education; and self
development
How to Apply
Qualified and interested
applicants should send their CV to applications@tpn.africa by Friday 4th February 2022. Residents of Meru and
its environs are encouraged to apply. At TPN we are an equal opportunity
employer. We will only contact successful applicants.