Teller
(Nairobi)
Key Responsibilities
Customer Service:
- Provide high levels of customer service of Cash/
teller function by efficiently handling the process and by reducing
customer waiting time and service time.
- Consistently meet and exceed service standards set
for customer services.
Service Quality &
Business Operations Control:
- Adherence to all established Banks’ Policies,
operating manuals, service quality standards, and code of conduct for a
smooth workflow, high service quality, and low level of operational risk.
- To eliminate the risk of cash difference by
ensuring compliance to the Bank’s cash control procedures as well as the
Central Bank requirements.
Internal Process
- Checking notes & denominations to ensure
accurate delivery of cash to customers.
- To perform the financial transactions (Cash
Management, Security items, Cheques) timely & accurately.
- To facilitate and participate in any branch
projects (Service Quality Programs, Process changes, Sales).
- Responsible for custodianship of securities as
assigned by the Branch Manager.
- To facilitate and participate in the achievement
of branch sales targets.
Training &
Development:
- Attend various training and learning programs to
close the skill gaps and to ensure proper awareness about products and
services, policies, and procedures.
- Maintain effective relationships with supervisors
and peers to ensure teamwork.
All the above
accountabilities include but are not limited to any additional/new tasks or
responsibilities assigned by the supervisor.
Education:
- Minimum Bachelor’s Degree
Training/Skills
- Ability to apply Sharia principles to Bank’s
transactions
- Ability to deal with numbers.
- Ability to distinguish fake notes & security
items and suspicious cases.
- Banking knowledge
- Computer Skills
Work Experience :
- Minimum 2 years Experience.
Competencies:
- Communication skills
- Assertiveness
- Customer focus
- Team orientation
- Shariah. Banking services (types and Sharia
provisions)
- Shariah. Foundations & principles of Islamic
finance
How
To Apply
To apply, send your
CV and cover letter to careers@dibkenya.co.ke by Friday, 04th February
2022, Quoting Ref. No. COP/PR-BO/004/22 as
the Subject of the email application.
