VACANCY: STORE OPERATIONS ASSISTANT
Starting date:
Immediately Who are we?
Kilimall is Kenya’s largest online shopping mall. It was launched in July 2014 with the mission of becoming No.1 E-commerce platform in Africa, and has sites strategically distributed in the three countries namely:
Kenya, Uganda and Nigeria.Kilimall serves a
retail-customer base that continues to grow exponentially, offering products
that span various categories designed to ensure optimum levels of convenience
and customer satisfaction with the retail process; order delivery-tracking,
dedicated customer service support and many other premium services.
STORE OPERATIONS
ASSISTANT:
We are looking for
outstanding candidates to apply for a vacant position in the capacity of Store
Operations Assistant, in our Shop Operation Department.
As a Store Operations
Assistant, your role will entail:
RESPONSIBILITIES
DROPSHIPPING (DS) ORDER
FULFILLMENT
- -Sharing Daily LPOS to deliver the DS orders
within the course of the day.
- -Received Drop Shipping orders from the inbound
team and processed them immediately.
- Printed LPOs for Processing the received DS
- Made sure delayed orders are delivered by sellers
at DS
- Updated pending orders for Delayed orders and
after-sale issues on the Qingflow system.
CUSTOMER SUPPORT/
AFTERSALE QUERIES
- Replying to customer messages in SOP
- Assisting offshore team on after-sale
applications.
- Calling out clients concerning their after-sale
application to know the condition of the item so as to decide whether it
can be exchanged, return , refund or it should be repaired.
- Follow up with service centers to prepare the
items as quick as
- Notifying sellers concerning their after-sale
VENDOR
- Prepared vendor payment and submitted for approval
on
- Retrieved POP and Sales report and shared with
- Price negotiations with sellers for preparation
for platform
- Sending stock updates to offshore
WHO ARE YOU?
Required skills and
Competencies:
- Diploma in Procurement/ Customer Service, Supply
Chain Management or any other related fi
- Proficiency in office soft-wares, including excel,
word,
- Serious, responsible and rigorous work
- Teamwork, good time management and communication
- Accountable, adaptable and willing to learn &
improve at all
- High degree of professionalism with great
Emotional
How To Apply
Are you interested in
this position and do you meet the minimum requirements? your CV, cover letter,
certifications and three recommendation letters from previous employers
to recruitment@kilimall.com clearly stating
the “STORE OPERATIONS ASSISTANT” and expected Gross Salary on or before
the 6th January
2022 at 5 PM Kenyan time.
Due to the high number
of applicants, only shortlisted candidates will be contacted.
