Sheer Logic Management Consultants is seeking to engage dynamic individuals for Bank Customer Care Executives – positions for one of our clients.
JOB PURPOSE
The Job purpose can be categorized as follows:-
- Service
and Standards
- The Customer Service Executive
is responsible for meeting the Customer Care Department Standards.
- To ensure consistent standards
of service excellence through implementation of continuous improvement
initiatives.
- Sales
Experience
- Must have 2 years sales
experience in the banking industry.
Responsibilities
- Maintain the defined quality of
Customer service standards
- Manage the customer contact
queue and customers tolerance
- Communicate and escalate
factors that impact on customer experience to the appropriate Airtel
departments.
- Manage service delivery aligned
to customer needs and business objectives
- Monitor and maintain facilities
- Manage service delivery aligned
to customer needs and business objectives
- Contribute to, monitor and
report daily productivity on all revenue generating activities
- Throug contact with the
customers, give feedback on customer reactions to products and services
rendered
- Achieve/exceed set targets
- Communicate, improve
interaction and escalate factors that impact on Customers experiences to
appropriate departments
- Ensure Customer complaints are
adressed appropriately and resolution given within Service standards
- Promotes and maintains a high
quality, professional, service oriented company’s image among users.
Qualifications
- University Degree (with a
business bias or equivalent)
- A minimum of 2 years’
experience in sales and customer service (experience in banking industry
will be an added advantage)
How to Apply
Send your updated CV to recruitment@sheerlogicltd.com by 31st
January 2022. Clearly indicate “Bank Customer Care Executives as
the job title.