Customer Service Representative
We are hiring a customer
service representative to manage customer queries and complaints. You will also
be asked to process orders, modifications, and escalate complaints across a
number of communication channels. To do well in this role you need to be able
to remain calm when customers are frustrated and have experience working with
computers.
Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic, and
professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various
channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can
answer questions.
- Processing orders, forms, applications, and
requests.
- Keeping records of customer interactions,
transactions, comments, and complaints.
- Communicating and coordinating with colleagues as
necessary.
- Providing feedback on the efficiency of the
customer service process.
- Managing a team of junior customer service
representatives.
- Ensure customer satisfaction and provide
professional customer support.
Customer Service
Representative Requirements:
- High school diploma, general education degree, or
equivalent.
- Ability to stay calm when customers are stressed
or upset.
- Comfortable using computers.
- Fluent communicator
How
To Apply
Interested and qualified
candidates should forward their CV to: hr.manager@acheliskenya.com using the position
as subject of email.