The Independent Policing Oversight Authority (IPOA) is a state Authority created under an Act of Parliament No.35 of 2011, with the mandate of holding the police accountable to the public in the performance of their functions.
The Authority wishes to
recruit results-oriented Kenyan citizen with drive, vision and creativity to
fill the following vacant position: –
IPOA/HR/13/2021; HELPDESK
SUPPORT ANALYST, IPOA GRADE 6 (1 POSITION)- (CONSOLIDATED SALARY KES.
90,000-130,000) – Re-advertisement
The Helpdesk Support Analyst will be responsible to Head of ICT through the Senior Systems and Networks Administrator.
Responsibilities
Specific duties and
responsibilities will entail
- Installing, testing and
configuring of new
workstations, peripheral equipment and software
- Maintaining inventory of all equipment, software
and software
- Monitoring, receiving compiling reports on user
support requirements for
- Managing PC setup for new users using standard
hardware, images and
- Assigning users and equipment to groups in the
Active
- Installing and configuring
computer hardware, software, systems,
networks, printers and
- Planning and undertaking
scheduled maintenance upgrades for
workstation hardware and software as
- Investigating, diagnosing and solving computer
software and hardware
- Repairing equipment and replacing 10)Checking
computer equipment for electrical safety.
- Maintaining records of software
- Providing Enterprise Content Management (ECM)
helpdesk support and respond to ECM user
- Maintaining the ECM helpdesk tracking
Qualifications
- Must be a citizen of Kenya;
- Meets the requirements of Chapter six of the
Constitution of Kenya (Clearance
certificates to be presented during the interview).
- Served in the grade of Help Desk Analyst for a
minimum period of one (1) year in the Public or Private sector;
- A Bachelor’s degree in any of the following
fields: Business Information Technology, Information
Communication Technology or
equivalent qualification from a recognized institution; and
- Certification in CCNA and (iv)ITIL foundation
certification.
- Experience in hardware and helpdesk support
Required behavioral and
Functional skills:
- Candidates must be a person of integrity,
demonstrate excellent interpersonal skills and be a team player;
- Demonstrated high ethical standards;
- Demonstrate professional competence, integrity and
capability in work performance; and
- Diligence with close attention to detail
- Transparency and accountability
- Creativity and innovation
How to Apply
Interested persons who
meet the requirements should submit their application through Post Office,
email or by hand delivery, clearly indicating the position and job reference
number on the cover letter and envelope or email subject line, together
with IPOA
Employment form, detailed CV, copies of academic certificates, national
identity card, names and telephone contacts of three referees, so
as to reach the Authority by Tuesday,
7th December, 2021 to:
Director/Chief Executive
Officer, Independent Policing Oversight Authority,
1st Ngong Avenue,
ACK Garden Annex 2nd Floor,
P.O Box 23035 – 00100,
NAIROBI.
Email: recruitment@ipoa.go.ke
Applications for the
position of Director/
Chief Executive Officer to be sent to
The Chairperson,
Independent Policing Oversight Authority,
1st Ngong Avenue, ACK Garden Annex 2nd Floor,
P.O Box 23035 – 00100,
NAIROBI.
Email: ceo@ipoa.go.ke
Detailed job
descriptions and specifications for the above positions are available in our
website www.ipoa.go.ke/careers
IPOA is an equal
opportunity employer and shall not in its recruitment discriminate on the basis
of race, religion, colour, ethnic origin, political affiliation, sex or sexual
orientation, pregnancy, marital status, disability, health or social
status. Canvassing will lead to automatic disqualification.
IPOA does not
engage any recruitment agencies and no medical examination is required
before one attends an interview. IPOA does not charge a fee at any stage of
the recruitment process (application, shortlisting or interview).
Only shortlisted
candidates will be contacted.
