Customer Care Officer
Meridian Health Group is
one of the market leaders in quality, cost-effective and accessible health care
in Kenya and East African region. At the heart of our corporate philosophy is a
devotion to patient centred care and service excellence. We are dedicated to
providing effective and efficient care in a safe and welcoming environment.
We seek to recruit competent and qualified individuals in the following capacities:
Job Purpose
The Customer Care
Officer herein referred to as ‘CC’ is responsible for receiving and guiding all
the clients through the clinical departments at the branch to ensure efficient
service delivery and patient satisfaction. The CC is the customer service
champion at the clinic and is expected to portray exemplary customer service at
all times.
Responsibilities
- Responsible for
dispatching of corporate claim invoices, smart reports and ensuring
completeness off claim forms and invoices and preparation of the dispatch
reports.
- Responsible for
preparation and issue of receipts to customers.
- Timely
preparation of petty cash float requisitions for reimbursements
/replenishment.
- Receiving
all clients in a pleasant and professional manner.
- Collecting
the relevant client bio data and updating the same accurately and
completely in the Electronic Medical Records system and any other system
that may be in place for service provision.
- Verifying
validity of all insured clients in the relevant database before services
are provided.
- Queuing
the clients to the relevant clinical departments and guiding the clients
accordingly.
- Filing
of all official documents pertaining to the branch including all licenses,
contracts, and SOPS.
- Responding
to all client queries.
- Recording
and reporting all incidences that occur at the branch.
-
Receive all in-coming calls to the organization and directing them to the
relevant departments/persons.
- Sending
requisite reports as communicated from time to time.
Financial
Responsibility
- Custodian
of petty cash and cash revenues received on a daily basis.
- Accounting
for the petty cash transaction by preparation and compilation of the petty
cash used supporting documents and submission of the same to the Treasury
Accountant.
- Billing
for all medical examination reports done at the branch.
- Preparing
and reconciling cash revenues report to the Navision® and Kranium system
on a daily basis and accounting with supporting documents any cash revenue
spending. This is submitted to the Trade Payables accountant and the
Treasury Accountant on a daily basis.
Qualifications
- O-levels/A-Levels
- Diploma/ Bachelor’s degree in
any business-related field.
- Certificate in computer
applications.
- Other know-how required apart
from academic and professional qualifications
Previous relevant work experience required
- At
least 1yr experience in a similar position
Personal Attributes
- Keen
on detail with a high degree of accuracy
- Accurately
enter data
- Computer
Skills
- Ability
to work under pressure
- Outstanding
communication and interpersonal skills
- Team
Player
- Time
Management
- Honesty
& high integrity
How to Apply
Interested candidates
meeting the requirements for any of the positions above should send current CV
and cover letter quoting the post applying for in the subject line to: hr@mhg.co.ke by close of business 5th November, 2021.
Due to urgency in
filling the above positions, shortlisting will be done on a rolling basis.
Only shortlisted
candidates will be contacted
