Receptionist
Oasis Healthcare Group Limited is a group of specialist Doctors working and operating across the country since 2010 under group-based practice model. We currently have facilities in the following counties: Kisii, Nyamira, Migori, Homa Bay, Siaya, Uasin-Gishu, Kitui, Nairobi, Kakamega, Busia and Bungoma. We are looking to fill the following positions with qualified and suitable individuals willing to join us at one of our facilities.
General Description
- Receive, assist and direct patient in accessing
the appropriate service or health care professional in a courteous,
efficient and effective way.
- Provide general assistance to
the practice team and project a
positive and friendly image to patients and
other visitors, either in person or via the telephone.
Responsibilities
- Ensure an effective and
efficient reception service is provided
to patients and any other visitors to
the Acknowledge a patients arrival
at the desk within 2-3 minutes
of arriving, if the situation is unmanageable at the time due to the
number of patients waiting then advice the patient in
the queue you will assist them
soonest possible and call for assistance.
- Deal with all general enquiries, explain
procedures and make follow-up appointments.
- Be aware of your surroundings and of patients in
the waiting room: be in a position where you are able to note which client
has not be served and direct them to the offices they need to visit.
- Be aware of which doctors and nurses are currently
on duty and whether they have arrived. If the doctor has not arrived, call
him/her and inform they are on duty and clients are waiting for them
- Receive and make telephone calls as required.
Phone must be answered within 6 rings and no more. Take messages, ensuring
accuracy of detail and prompt appropriate delivery. Be polite and helpful
at all times. If the patient’s behavior becomes unacceptably abusive refer
the call to your supervisor. Don’t ever shout or respond in a rude manner
to the patient.
- Advice patients of relevant charges for relevant
medical services, show direction to the next station that the client would
wish to be served.
- Ensure that all patients’ information is
registered onto the computer system promptly and accurately. 8. It is the
responsibility of the receptionist to ensure that client on the Outpatient
register are transferred to the Inpatient register before close of
business each day.
- It is the responsibility of the receptionist to
ensure that pre-authorization are filled and ensure communication is
made to insurance companies for
pre-authorization and discharge of patients,
immediately you are in receipt of
either an inpatient insurance covered
clients pre-authorization or a discharge summary.
Qualifications
- A diploma course in public
relation, communication, business administration
or any related course.
- Must have strong analytical and communication
skills, excellent leadership qualities.
- Ability to work with minimum supervision.
- Honesty and integrity
- Good interpersonal skills
- Computer literate.
- Maintains confidentiality
How to Apply
If you are
up to the challenge, possess the
necessary qualification and experience; please
send your Application, CV, copies of your
academic testimonials and other relevant
documents via email to hr@oasishealthcaregroup.com quoting
the job title with the town name on the email Subject.
