Agro Dealer Support Call Center Agent
About the Role: Apollo
is seeking an experienced Call Centre agent
Your Day-to-day
- Make outbound calls to farmers and partners to
handle inquiries and or provide support
- Diligently handle farmer’s and partner customer
inquiries via telephone and/or SMS/Intercom
- Manage and resolve farmers/customers/partners and
Field Teams’ complaints as it pertains to the agro dealer channel.
- Training Partners and their attendants with the
product, promotions, referrals, technical/mobile app, and service
information by clearly explaining procedures; answering questions and
queries; providing information following the Company’s policies and
procedures. Identify and escalate priority issues that need to be handled
at a different level, and do the necessary follow-up of customer concerns.
- Accurately document all customer interaction
information according to standard operating procedures as the Company
shall detail to you from time to time.
- Daily reporting and updates of any
feedback/insights/recommendations/challenges ensure high-quality results
by adhering to standards and guidelines as well as identify customer
service process gaps and recommend improvement in procedures. In case of
process gaps where a possible solution is not insight, you can escalate it
for the relevant team to follow up.
- Ensure high-quality results by adhering to set
KPIs as will be provided in detail to you from time to time by your
supervisor.
- Ensure 100% product availability at all times at
the assigned cohort of partner accounts.
- Troubleshoot Mobile App Related issues and provide
first-level resolutions to the customer.
- Treat farmers and partners with respect and
maintain high standards of customer care while attending to your duties.
- Take care of the company’s assets that are
accorded to you individually as well as those meant for common use.
You Are
- Be a holder of an undergraduate degree or a
diploma certificate
- Conversant with English, Kiswahili, and specific
vernacular language.
- Must be able to converse in Embu/Meru/Mbeere
dialects
- Self-driven and able to work remotely with minimal
supervision.
- Have basic computer skills and be familiar with
Windows or Ubuntu OS.
- Have a background in Customer experience support
- Access to a stable internet
We
- Are a collaborative team of smart and ambitious
people who are dedicated to serving our customers.
- Make magic happen to solve hard problems and
always come with solutions when challenges arise.
- Are comfortable taking risks that can result in
radical scale, and understand that failures are opportunities to learn and
improve.
- Are considerate listeners and take the time to
deeply understand and seek out ideas from the people around us, even when
we disagree.
- Offer a dynamic environment that fosters talent,
collaboration, and growth.
- Take pride in our work and share the
responsibility to see it through from conception to deployment.
- Back up our talk with a competitive compensation
and benefits package and challenging projects.
- Value autonomy, honesty, transparency, and
respect. Are excited to hear from you!
How
To Apply
Interested
and qualified? Go to Apollo Agriculture on
jobs.lever.co to apply