Sopra CoE Specialist
The Position:
The IT Digital Channels Unit, within the Banking Systems Operations Department, is charged with the responsibility of Support, and Technical Operations, of the Digital Channels, and Middleware Systems within the Bank. The unit supports the Digital Banking in the areas of Mobile Banking, Card systems and Merchant Acquiring, Agent Banking, Internet Banking, and International Money Transfers (Both branches based and Digital IMTs).
The role of Sopra CoE
Specialist is to co-ordinate and apply proven analytical and problem-solving
skills to help validate requests through collaboration with other functional
teams to ensure seamless resolution of Sopra issues to enable support business
strategy and entrench best practices.
Responsibilities
- Works closely with various
business functions and advice on Best Practice on Sopra.
- Manages contract performance
and nurture skills that advances the IT Banking Systems Operations
strategy on Sopra.
- Evaluates
and Reviews all Sopra incidents and requests before resolution.
- Build
and disseminate expert skills on Sopra support and issue resolution.
- With
team perform corrections on Sopra transactions with exceptions.
- In
liaison with relevant business unit, perform Product Creation for approved
products.
- In
liaison with functional unit, supports Sopra-related projects.
- With
business, perform Product Optimization for requests on existing products.
- Spearheads
maintenance, traction, and resolution of system core functionalities i.e.,
Sopra platform.
- Liaises
with the Sopra vendor on escalated core issues for resolution.
- Participates
in the change management process by ensuring that requisite Sopra
parameter requests are updated after a change promotion.
Qualifications
For the above position,
the successful applicant should have the following:
- Bachelor’s
degree in an IT, Computer Science or Mathematics or related field from a
recognized university.
- Professional
qualifications in ITIL or any IT related field.
- 4
years technology experience with at least 3 years’ experience in Digital
Channels Administration.
- 2
years’ experience in Banking Operations, IT Projects & Quality
Assurance.
- Knowledge
of emerging technologies in Mobile Banking and Internet Banking.
- Able
to work with a variety of customers and collaborate with technical teams
in an agile environment.
- Excellent
communication skills.
How to Apply
The above
position is demanding role for which the Bank will provide a competitive
remuneration package to the successful candidate. If you believe you can
clearly demonstrate your abilities to meet the criteria given above, please log
in to our Recruitment portal and submit your application with a detailed CV.
To be considered your
application must be received by Friday, 29th October 2021.
Qualified candidates
with disability are encouraged to apply.
Only short-listed
candidates will be contacted.
Manager Digital Channels
The Position:
The IT Digital Channels
Unit, within the Banking Systems Operations Department, is charged with the
responsibility of Support, and Technical Operations, of the Digital Channels,
and Middleware Systems within the Bank. The unit supports the Digital Banking
in the areas of Mobile Banking, Card systems and Merchant Acquiring, Agent
Banking, Internet Banking, and International Money Transfers (Both branches
based and Digital IMTs).
The Manager, Digital
Channels – Middleware Support is responsible for the overall availability,
stability, scalability, and security of the KCB integration landscape including
KCB ESB Platform and its suite of products and other integration services deployed
within the bank. He/ she will work together with other technical application
support, development teams, quality assurance team and SOA governance team to
maintain a quality high throughput and high performing integration ecosystem.
This role works in a highly available manner including an on-call
requirement.
Key Responsibilities
- Provide
support for all Middleware/integration platforms and/or java container
related issues and triage application issues as related to the J2EE
container.
- Implementing
high availability, fault tolerant strategies, and load balancing based on
IBM Integration Bus suite of products capabilities.
- Manage
middleware environments and provide support to application support and
business teams. The job holder will also participate in quality assurance
activities for integration related solutions before they are transitioned
to production.
- Work
independently and collaboratively with other support teams to troubleshoot
integration platforms, server performance issues and tune the environment
based on findings to achieve desired outcomes.
- Provide
detailed incident reports and root cause analysis and suggest workarounds
/ interventions and/or solutions for recurring issues affecting Middleware
applications. Continuously devise or modify procedures to solve complex
and recurrent problems and maintaining a knowledge base of the known
problems and solutions.
- Periodic
or adhoc patching of the middleware application environments – applying
maintenance updates such as fix packs to the broker/integration nodes and
ensuring the whole environment is up to date in relation to patching.
- Monitoring
all Middleware application environments – transactions, services, files
transfers, operating system, database health and the environment in
general and issue periodic consumable health status of the environment.
- Manage/action
service requests raised directly or escalated to the middleware &
integration support team and within the pre-determined SLA.
- Maintain
an up-to-date detailed configuration matrix for all middleware services
and the integration landscape / environment.
- Creating
a disaster recovery plan with run book and periodic planning for disaster
recovery tests. Perform backup and recovery of the Middleware
applications, and effectively support resolution of any post
recovery issues. Maintaining the DR environment in ready
state. In collaborations with other teams invoke fail over activities to
the DR.
Qualifications
For the above position,
the successful applicant should have the following:
- Bachelor’s
degree in an IT, Technical field, Computer Science or related field from a
recognized university.
- Professional
qualifications in IT.
- 4
years technology experience with at least 3 years’ experience in:
- ESB-SOA,
web services concepts and integration technologies.
- RDBMS
experience working with large and high-performance databases.
- Hands
on experience with Linux and Windows operating systems.
- Knowledge
of Java, J2EE, XML.
- Experience
in shell scripting, networking, storage, and security concepts for
different integration technologies.
- Able
to work with a variety of customers and collaborate with technical teams
in an agile environment.
- Excellent
communication skills.
How to Apply
The above
position is demanding role for which the Bank will provide a competitive
remuneration package to the successful candidate. If you believe you can
clearly demonstrate your abilities to meet the criteria given above, please log
in to our Recruitment portal and submit your application with a detailed CV.
To be considered your
application must be received by Friday, 29th October 2021.
Qualified candidates
with disability are encouraged to apply.
Only short-listed
candidates will be contacted.
Manager Digital Channels
The Position:
The IT Digital Channels
Unit, within the Banking Systems Operations Department, is charged with the
responsibility of Support, and Technical Operations, of the Digital Channels,
and Middleware Systems within the Bank. The unit supports the Digital Banking
in the areas of Mobile Banking, Card systems and Merchant Acquiring, Agent Banking,
Internet Banking and International Money Transfers (Both branches based and
Digital IMTs).
The primary role of the
Manager Digital Channels is to lead and coordinate the banks Mobile and other
emerging channels initiatives. He/ She should have experience and expertise in
mobile and internet based financial systems technologies as well as SMS and
USSD connectivity. In addition, the role holder should have a good grasp of
emerging channel technologies and applications and convergence of mobile and internet
channels.
Key Responsibilities
- Provide
technical support for existing Agency, Mobile loans, Internet Banking,
Mobile banking, C2B, B2C, Middleware Applications and support
implementation of related projects.
- Provide
first level IT training and support to users in addition to keeping track
of user issues and oversee their prompt resolution.
- Delivering
business quality solutions by ensuring that they are well tested and are
rolled out in a manner that adheres to established business processes.
- Work
closely with IT Security to ensure that the Digital Channels are well
secured and in implementing SSL and other encryption certificates for
ensuring robust and secure Digital Channels services.
- Routine
system administration and management.
- Maintain
up to date system and user documentation.
- Ensure
compliance of SLAs by system vendors.
- Develop
real time online reports and monitoring tools to be able to track internet
/ mobile banking and internet acquiring system uptime and performance.
- Continual
Service Improvement by recommending and implementing upgrades or changes
to the mobile & internet solutions for increased performance, security
or business benefits.
- Develop
subject matter expert knowledge of Mobile banking and other payment banking
technologies.
Qualifications
For the above position,
the successful applicant should have the following:
- Bachelor’s
degree in an IT, Computer Science, or related field from a recognized
university.
- 4
years technology experience with at least 3 years’ experience in digital
channels administration.
- 1
year experience in Database Administration.
- Knowledge
of Mobile & Internet Banking technologies.
- Experience
working in a fast-paced agile environment.
- Excellent
communication skills.
How to Apply
The above
position is demanding role for which the Bank will provide a competitive
remuneration package to the successful candidate. If you believe you can
clearly demonstrate your abilities to meet the criteria given above, please log
in to our Recruitment portal and submit your application with a detailed CV.
To be considered your
application must be received by Friday, 29th October 2021.
Qualified candidates
with disability are encouraged to apply.
Only short-listed
candidates will be contacted.
Senior Manager Cloud Platforms
The Position:
Technology
Infrastructure department oversees planning, deployment and operation of
state-of-the-art infrastructure services that include server, storage, network,
and databases that support mission critical services for the Bank.
The role holder will act
as the leader a team of that is composed of technical experts on container
management and middleware platforms that support business critical financial
services for the Bank.
Key Responsibilities:
- Responsible
for ensuring conformance to security standards for all PaaS and middleware
platforms.
- Responsible
for CapEx and OpEx planning within the cloud platforms and middleware
domain.
- Accountable
for building, maintaining, and supporting high-performance,
fault-tolerant, scalable, and distributed PaaS with Openshift and
middleware platforms.
- Provide
leadership in interfacing with application development teams to ensure
applications fit within the PaaS and middleware platforms with scalability,
reliability and security designed.
- Provide
leadership and execution of automation of systems and services at massive
scale to support scaling of digital services.
- Provide
leadership for adoption of the ‘open source first’ as a fit for the future
initiative within the cloud and middleware domain.
- Establish
effective relationship with suppliers and partners to influence their
plans and maximize value delivery from the relationship for all cloud and
middleware platforms.
- Lead
a team of technical experts maintaining KCB PaaS and middleware systems
running on diverse technologies such as RedHat Openshift and WS02.
Qualifications
For the above position,
the successful applicant should have the following:
- Bachelor’s
degree in ICT related field or Electrical Engineering.
- Professional
Qualifications in RedHat Administration (RHCE/RHCSA),
Openshift/Kubernetes, Cloud (AWS or Azure Architect/SysOps,
JBOSS/Fuse/3Scale) and middleware platforms such as Oracle WebLogic, IBM
WebSphere, TIBCO, WSO2, RedHat Fuse.
- 6
years progressive working experience in Linux administration with at least
5 years in middleware administration and 2 years in
Docker/Openshift/Kubernetes administration.
- Experience
with IT automation with configuration management tools such as Ansible,
Chef and Puppet.
- Strong
interpersonal and communication skills.
How to Apply
The above
position is demanding role for which the Bank will provide a competitive
remuneration package to the successful candidate. If you believe you can
clearly demonstrate your abilities to meet the criteria given above, please log
in to our Recruitment portal and submit your application with a detailed CV.
To be considered your
application must be received by Friday, 29th October 2021.
Qualified candidates
with disability are encouraged to apply.
Only short-listed
candidates will be contacted.
Senior Software Quality Engineer
The Position:
The Senior Software
Quality Engineer is responsible for architecting new automated test strategies
and frameworks, in addition to creating, implementing, and automating testing
in support of software test requirements. The Senior Software Quality Engineer works
with QA Analysts to develop, maintain, and enhance the test automation
framework and automation infrastructure.
Key Responsibilities:
- Test strategy formulation which
includes decomposing the business and technical requirements into test
scenarios, defining test data requirements, managing test case creation,
devising contingencies plans and other testing preparation activities.
- Lead formal reviews of test
plans, designs, and requirements documents with cross-functional teams.
- Accurately predict the amount
of effort required for projects QA activities and tasks.
- Develops plans and schedules
based on these predictions.
- Implement Test Automation
leveraging test automation frameworks.
- Executes and reports on planned
tests, report and manage defects, regress software fixes for new and
existing products, assist development with replicating and debugging
problems and develop new test automation solutions as needed.
- Coach and mentor QA Analysts in
modern approaches for execution of testing efforts
- Architect, implement and manage
automated suites of black-box and white-box test scripts.
- Research, Develop and/or
Recommend tools to assist QA Analysts in test planning, execution, and
reporting.
- Utilize tools such as code
coverage tools to assess the coverage of test suites and make
recommendations for additional test cases.
- Lead monitoring of test
execution across multiple code branches and multiple platforms and
performing code reviews.
- Management and maintenance of
Test Environments.
Qualifications
For the above position,
the successful applicant should meet the following criteria:
- Bachelor’s
degree in Computer Science, Computer Engineering, Information Technology
or a related field of study.
- ITIL
Foundation/ ISTQB / ISTQB Agile Tester Certification / Certified Test
Engineer (CSTE) / Certified Software Quality Analyst (CSQA) / Certified
Associate in Software Testing (CAST) / CMSQ (Certified Manager of Software
Quality) is required.
- Certification
in PRINCE II (Practitioner) / AgilePM / PMI-ACP / Certified Agile Project
Manager (IAPM) / Certified Scrum Master (CSM) will be added advantage.
- Have
a minimum of 4 years’ experience in software development with at least 3
years in test automation.
- Exceptional
interpersonal skills, including teamwork, facilitation, and negotiation.
How to Apply
The above
position is demanding role for which the Bank will provide a competitive
remuneration package to the successful candidate. If you believe you can
clearly demonstrate your abilities to meet the criteria given above, please log
in to our Recruitment portal and submit your application with a detailed CV.
To be considered your
application must be received by Friday, 29th October 2021.
Qualified candidates
with disability are encouraged to apply.
Only short-listed
candidates will be contacted.