JOB REF: EHC/1600/21
Our client is a Member’s
Association for the Insurance companies in Kenya, which was established in 1978
as a consultative and advisory body for the insurance industry are looking to
hire a dedicated individual for the role of Receptionist.
Overall Purpose
Responsible to the Human Resource & Administration Officer for providing front-line customer service, operating the telephone switchboard, receiving documents brought by hand and courier service, answering queries, and directing clients to appropriate staff within the Association.
Responsibilities
- Operate
the PABX telephone switchboard to relay incoming, outgoing, and
inter-office calls and connect callers to appropriate persons, and also
provide relevant information as requested.
- Welcome
visitors and record their details such as name, time of call, date, nature
of business, person to see or talk to, schedule appointments; direct
people to correct destination and the person to be seen.
- Receive,
letters and other documents brought by hand or courier deliveries and
dispatch them to the registry.
- Ensure
collection of information and documents by member companies.
- Maintain
accurate record of calls placed, determining whether they are official or
business.
- Ascertain
specific information in order to determine appropriate answers to queries
made by customers or members of the public.
- Ensure
information of staff member’s whereabouts and availability to effectively
direct callers/visitors.
- Ensure
that reception area remains tidy by straightening magazines, ensuring water
dispensers are filled, clean cups are available and generally all
items/furniture and equipment are well placed.
- Assist
in typing payment requests, penalties letters, and reminders to member
companies.
Qualifications
- Diploma
in switchboard management, Front Office Management, or equivalent
- Training
in Front Office Operations, Customer care or equivalent.
- Certificate
in Computer packages.
- Minimum
two (2) years relevant experience in front office/customer service,
preferably in the insurance industry.
Key Competencies
- Ability
to communicate effectively both verbally and in writing with staff,
visitors, and members of the public in both English and Kiswahili
languages.
- Strong
interpersonal relationships and ability to develop constructive and
cooperative working relationships with others and maintaining them over
time.
- Demonstrated
experience in operating a switchboard telephone applying business
telephone procedures and etiquette and providing information.
- Ability
to give full attention to what other people are saying, taking time to
understand the points being made, asking questions as appropriate, and not
interrupting at inappropriate times.
- Knowledge
of principles and processes for providing customer and personal services.
This includes customer needs assessment, meeting quality standards for
service delivery, and evaluation of customer satisfaction.
- Knowledge
of administrative and clerical procedures and systems, maintaining and
filing records for rapid retrieval, and office procedures and terminology.
How to Apply
Qualified candidates
should email their application letter accompanied with a detailed CV in PDF
format clearly indicating their current and expected salary to
the following email address: recruitment@eaglehr.co.ke
Applications should be
received on or before the close of business on Thursday 7th October
2021.
