Front Office Attendant
Prerequisites:
- Phone Etiquette
- Have excellent communication skills
- Management Clerical Skills
- Knowledge of basic selling skills
- Strong interpersonal skills and ability to work
with diverse groups of people, specifically the ability to form
relationships without much direct face-time
- Self-starter comfortable independently managing
multiple projects and being resourceful
- Patience, flexibility and adaptability – ability
to react positively and quickly to last minute changes in logistics or
needs
- Hotel Management Data Entry Property
Management Systems – Fidelio,
- Ability to work flexible hours as needed
- Proficient in MS Office, especially Word, Excel
and PowerPoint;
Education:
- High school and Front Office certificate required.
Experience:
- 1-2 years previous experience in similar role.
Knowledge/Abilities/Skills/Duties
and Responsibilities
- Schedules and directs Front Office team members as
needed.
- Greets, registers, assigns rooms to guests and
inputs information into property management system.
- Explain room charges to guest and accepts payment
by cash, check or credit cards.
- Issues room keys.
- Answers all phone calls to the Front Desk and
operator, transfers calls as needed.
- Answers inquiries pertaining to hotel services;
registration of guests; and, shuttle and travel directions.
- Remains aware of room occupancy and availability.
- Makes and confirms reservations.
- Computes bills, collects payments, and makes
change for guests.
- Handle and count cash and process credit card
payments and credits.
- Posts charges and miscellaneous fees to guest
folios.
- Checks guests out of property management and phone
system.
- Able to listen and find solutions to Guests
problems.
- Balance all cash, credit card and other postings
to the daily report at end of shift.
- Coordinate with housekeeping when VIP Guests
arrive
- Participate in trainings
- Serves as Manager of Duty in the absence of the
General and Front Office Manager.
How To Apply
Send your applications
to hr@pdl.co.ke
