Contact Centre Multilingual Customer Service Executive
REFNO: CSE-CC-001_09_2021
Exceptional service is the core of our business, and highly committed Customer Service Executives are critical to the delivery of our quality promise. A strong candidate should possess excellent listening skills, the ability to understand a customer’s problem quickly and be able to identify and recommend appropriate solutions. The candidate should be multilingual have a clear and pleasant speaking voice and be very fluent in English combined with the one of the following languages.
- Luganda – Uganda
- Amharic – Ethiopia
- Twi -Ghana
- Swahili – (Coastal or Tanzania preferable)
Some of the
responsibilities include:
- Manage a large number of Inbound and outbound
calls in a timely manner to professionally take or cancel orders, provide
information about products and services, or obtain details of customer
complaints.
- Refer unresolved customer grievances or special
requests to designated departments for further investigation.
- Identify customers’ needs, clarify information,
research every issue, and provide solutions to achieve customer
satisfaction.
- Keep records of customers’ interactions, recording
details of inquiries, complaints, and comments as well as actions taken.
Process orders, forms, and applications.
Desirable Skills &
Qualifications:
- Bachelors in PR/ Communication/ Marketing.
- Impressive telephone etiquette and excellent
computer applications and keyboard skills with at least 60WPM.
- Great verbal and written communication skills as
well as the ability to work in a team.
- Excellent interpersonal skills to be able to react
effectively and calmly in emergencies and within strict guidelines.
- Candidates should have the capability to maintain
the trust of customers while maintaining customer confidentiality.
- 2+ years’ experience working in a contact
center
- A strong understanding of Contact Centre best
practices
Please note the
candidate must possess valid immigration papers and work permit.
How To Apply
If this sounds like you,
send your job application to hr@calltronix.com on or before 12th September
2021
