Title: Receptionist – Serviced Apartments,
Industry: Hospitality,
Location: Nairobi, Thika Rd,
Height Twisters
Apartments are fully furnished apartments looking to hire an efficient
Receptionist tasked with registering guests, managing reservations and
providing information about rooms, rates and amenities.
Key Responsibilities
- Assist in bookings and reservations
- Perform all check-in and check-out tasks
- Register guests by collecting necessary
information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our apartments,
available rooms, rates and amenities
- Respond to clients’ complaints in a timely and
professional manner
- Liaise with our housekeeping staff to ensure all
rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange
personalized services for VIP customers
- Upsell additional facilities and services, when
appropriate
- Maintain updated records of bookings and payments
- Operate the switchboard
- Attend to all routes of room bookings, such as
online, phone, and in person.
- Maintain orderliness and cleanliness at the front
area
- Assist guests’ in storing valuables in secure
deposit box
- Liaise with other departments of the Apartments
- Handle customers’ payments through M-Pesa, credit
cards and other modes of payment which may be communicated from time to
time.
NB: Qualified Male candidates are
highly encouraged to apply
How to Apply
If you are up to the challenge, possess the necessary
qualification and experience; please send your CV only quoting the job title on
the email subject (Receptionist – Furnished Apartments) to alice@height-twistersapartments.co.ke on or before Wednesday 8th September
2021.