Payments Officer
Reporting
To: Manager Payments
Overall Job Purpose
Responsible for back
office processing of loans and general items from branches and Head Office
departments
Principle Accountabilities
- Timely and accurately processing of loan and
insurance premiums disbursements.
- Prompt closure of loan account as per written
instructions from Credit Operations department.
- Prompt and accurately marking of overdraft limits
on customers’ accounts.
- Prompt processing of internal transfers affecting
mortgage accounts and savings accounts
- Prompt adjustment of loan interest rates, term and
conversions as per written instructions from Credit Operations department.
- Processing of EFTs that are remitted directly
through our banks accounts in Citibank, Equity, Standard Chartered and
Barclays Bank
- Processing of standing orders, bulk payments and
salaries.
- Remittance of tax, revenue stamp collections and
withholding tax to Kenya Revenue Authority [KRA]
- Processing all journal vouchers and invoices as
per instructions received from HF Group
- Reconciliation of General Ledger Accounts for the
unit.
- Ensuring adherence to Bank’s operating policies,
procedures and risk management guidelines.
- Ensure adherence to Service Level Agreements with
internal and external stakeholders.
- Responding to inquiries/complaints/issues
effectively and in a timely manner
- Performing other duties as may be assigned
Minimum
Qualifications, Knowledge and Experience
- A business related degree from a reputable
institution
- At least one (1) year experience in banking
operations
Key Competencies and
Skills
- Computer/IT skills, including knowledge of
Microsoft Office applications e.g. Word; Excel; etc.
- In-depth understanding of banking operations
products, policies and procedures.
- Excellent written and oral communication skills;
ability to communicate effectively and projects a professional image when
giving and taking information in writing, in person and over the phone.
- Excellent interpersonal skills with the ability to
effectively lead and work with individuals and groups at all organization
levels; ability to work independently and as part of a team.
- Excellent customer service skills with the ability
to respond to inquiries or complaints effectively and timely.
- Ability to take initiative and prioritize tasks;
good time-management, organization, problem-prevention and problem-solving
skills.
- Basic analytical ability with active listening
skills.
- Ability to work accurately with close attention to
detail; must have eye for details, strong ability to scrutinize and
examine.
- Ability to maintain confidentiality of sensitive
information.
- Willingness to adapt to changing business needs
and deadlines.
How
To Apply
