The Water Services Regulatory Board (WASREB) is a statutory body charged with economic and service regulation of the water services sector as established by the Water Act 2016. WASREB sets rules, standards and guidelines to ensure that water services are provided in an effective and efficient manner with a view of protecting consumers and other stakeholders’ interests.
To strengthen our human
resource capacity, we wish to recruit highly motivated professionals to fill
the following positions:
FRONT OFFICE ASSISTANT (WASREB 6) 1 POSITION
Job Profile
Responsible for
providing the front office services and clerical duties at Board’s main
reception.
Reporting Relationship:
This role reports to Administrative Officer
Supervises: None
Responsibilities
- Managing
front office
including ambience,
tidiness, and promotional materials display
- Receiving
and attending to guests and direct enquiries and guests to relevant
officers
- Handling
incoming and outgoing calls and directing them as necessary
- Receiving
hand delivered mails and dispatching the same to registry
- Replenishing
reception reading materials
- Reporting
on faulty telephone lines
- Providing
information and answering phone enquiries
- Answering
calls, routing them to respective person and/or take messages
- Organizing
reading material g., newspapers, magazines, journals
- Maintaining
a proper telephone billing record
- Making
outgoing calls
- Handling
customer queries
- Responsible
for physical assets assigned by the Board
- Making
decisions using standard operating procedures
Qualifications
- Bachelor’s
Degree in Social Science/ Office management / Business Management or
equivalent qualification from a recognized institution
- OR
- Diploma
in Social Science / Office management / Business Management from the
Kenya National Examinations Council; or
equivalent qualification from a recognized institution;
- At
least two (2) years’ relevant work experience
- Proficiency
in Computer Applications; and
- Meet
the requirements of Chapter Six (6) of the constitution
Key Competencies and Skills
- Communication;
- Working
with people;
- Time
management;
- Drive
for results;
- Commitment
to continuous learning; and
- Technological
How to Apply
All applications must be accompanied by a copy of the National
Identity Card, detailed Curriculum Vitae and copies of all relevant academic
and professional certificates and should be addressed to:
The Chief Executive
Officer,
Water Services
Regulatory Board,
P.O. Box 41621- 00100,
NAIROBI
So as to be received not later than 23.59 hours on 24TH AUGUST 2021. Due
to the threat caused by COVID –19, the
applications should be submitted only through electronic means. They should be sent via email to recruitments@wasreb.go.ke with only
‘POSITION APPLIED FOR’ as the subject line.
WASREB is an equal opportunity employer and women, youth and
peoples living with disabilities are encouraged to apply.
Any form of canvassing will lead to automatic disqualification.
Only short-listed applicants will be contacted. Shortlisted
candidates will be required to satisfy the requirements of Chapter Six of the
Constitution of Kenya 2010 by submitting the following compliance certificates;
Certificate of Good Conduct, Certificate from Higher Education Loans Board, Tax
Compliance Certificate, Ethics and Anti-Corruption Commission Clearance, and
Credit Reference Bureau Certificate.
Water Services for All ISO 9001:2015 Certified