Ilara Health is looking for a Customer Success Intern to help launch and manage new health tech products in Nairobi and Kisumu clinics and hospitals. Our products aim to improve clinic efficiency and quality of care by allowing practitioners to record patient information, set appointment dates, and communicate directly with the patients. As the Customer Success Intern, you will provide support to customers in fostering customer satisfaction. The key goal will be to monitor, troubleshoot and provide feedback from the customers while using Ilara’s software.
You will liaise with
cross functional internal teams to continuously improve the entire customer
experience.
Responsibilities
- Provide support to customers on the function and
usage of the software.
- Provide outstanding customer service to ensure
customer satisfaction.
- Work with the Product team to ensure that products
and services meet customers’ current and future needs.
- Identify process improvements to achieve goals
related to product marketing and customer support.
- Record product defects and appropriate
resolutions.
- Maintain accurate and complete product related
information.
- Share feature requests and effective workarounds
with team members
- Gather customer feedback and share with internal
teams.
- Inform customers about new features and
functionalities
Qualifications
- Ability to multitask, prioritize, and manage time
effectively
- Excellent communication and problem-solving skills
- Some experience in a tech-focused sales, operational,
or design role preferred
- Travel about 50% of the time
- Patience when handling tough cases
- Educational background in IT or a business related
course preferred
How to Apply
