Liaison Assistant (Operations) – Grade KPC 9
Responsibilities
- To give customers efficient
access to KPC products and services and ensure that the customer needs are
satisfied if not
- Advise customers on the status
of their loading orders in the process that includes queuing, loading,
dispatch, clearance and
- Engage the various stakeholders
in the loading process who include the OMC, clearing agents, Bio-coding,
KRA, URA, RECTS to ensure timely entry and exit of trucks.
- Ensure customers are advised
real time of the stock status, equipment and systems status and notify the
various depot senior engineers for necessary action. Confirm availability
of products from stock reports and liaise with depot control rooms and
stock control staff at the
- Ensure receipt, acknowledgement
and logging in of all customer inquiries/queries and advise customers on
the status of issues raised related to their
- Investigating and solving
customers’ problems, which may be complex or long-standing problems that
have been passed on by customer service assistants. Escalate any undealt
issue to the Senior Engineer for further advice and
- Provide customers with
information on the current status of their
- Writing reports and analyzing
statistics or other data to determine the level of customer service the
depot is providing to the OMCs.
- Development of profitable
business relations with KPC’s customers (Shippers and KRA) through
periodic
- Perform any other duties as may
be assigned from time to time
Qualifications
- Diploma
in Engineering, Social Sciences or any related
- Minimum
three (3) years relevant experience in a busy work
- Membership
to a relevant professional body
Key Skills and Competencies
- Analytical
and Reporting skills
- Process
and systems improvement knowledge
- Critical
thinking
- Excellent
Communication and interpersonal
- Ability
to develop and prepare relevant reports for management
- Ability
to maintain professional status, high integrity and keep abreast of
evolving trends in accounting and finance through continuing professional
development
- Proficiency
in computer applications such as Microsoft Word, Excel, Access, PowerPoint
and Outlook express including financial and statistical packages
- Ability
to deliver Kenya Pipeline Company’s articulated vision for change, create
a sense
- of
urgency around change and motivates staff to join change efforts
How to Apply
Interested candidates
are requested to visit the KPC website www.kpc.co.ke under
the Career Opportunities section where the Job Descriptions and Specifications
as well as the User Manual containing instructions on how to apply for the
positions have been posted. All applications should be received not later than Tuesday,
6th July 2021.
Candidates interested in the positions are
expected to fulfil the requirements of Chapter Six
of the Constitution of Kenya. They must
upload copies of the following;
- Certificate
of Good Conduct from the Directorate of Criminal investigations
- Clearance
Certificate from Higher Education Loans Board (HELB)
- Tax
Compliance Certificate from Kenya Revenue Authority (KRA)
- Clearance
from the Ethics & Anti-corruption Authority (EACC)
- Clearance
from Credit Reference Bureau (CRB)
Kenya Pipeline Company
is an equal opportunity employer committed to diversity and
gender equality. Women and persons with
disability are encouraged to apply.
Please note that only shortlisted
candidates will be contacted. Any form of canvassing will
lead to automatic disqualification
