PUBLIC RELATIONS (PR) AND CUSTOMER RELATIONSHIP OFFICER
We are looking for a
Public Relations (PR) and Customer Relationship Officer to organize and oversee
PR activities and ensure effective communication with stakeholders, media, and
the public. Maintain an ongoing level of engagement with customers, build
and preserve trusting relationships with clients and protect the brand by
maintaining a positive image.
If you have a creative
mind and excellent communication skills, we’d like to meet you.
Key responsibilities will be;
- Develop PR campaigns and media relations
strategies
- Collaborate with internal teams (e.g. marketing)
and maintain open communication with senior management to address
customers’ needs
- Edit and update promotional material and
publications (brochures, videos, social media posts, etc.)
- Preparing press releases, keynote speeches, and
promotional material
- Building positive relationships with the
customers, stakeholders, media, and the public
- Handle the concerns of the people who buy the
company’s products or services
- Work to rectify issues experienced by individual
customers as well as aim to improve the organization’s overall customer
satisfaction ratings.
- Organizing company PR events (e.g. open days,
press conferences)
- Seek opportunities for partnerships, sponsorships,
and advertising
- Track media coverage and follow industry trends
- Ensure outstanding customer satisfaction by
maintaining strong working relationships.
- Maintain complete and accurate customer
correspondence, client-related reports, and database
- Managing client relationships to build a
reputation for excellent service and generate repeat business.
- Identify and develop problem-solving methodologies
to resolve customer issues.
- Schedule regular meetings with customers to ensure
they are satisfied
- Building and maintaining profitable relationships
with key customers
- Resolving customer complaints quickly and
efficiently.
- Keeping customers updated on the latest products
in order to increase sales
- Resolve customer complaints quickly and
effectively
Qualifications &
Requirements
- A bachelor’s degree BSc/BA in administration,
Public Relations & Communication, Customer Service, or a related
field.
- Proven experience as a Public Relations & Customer
Relationship Officer or similar role
- Knowledge of customer relationship management
(CRM) practices
- A minimum of 2-3 years’ experience in a similar
role
- Excellent interpersonal, organizational, and
communication skills. Strong communication ability (oral and written)
- A team player with leadership skills.
- Proven Track record of meeting and exceeding
targets
- Experience managing media relations (online,
broadcast, and print)
- Background in researching, writing, and editing
publications
- Familiarity with project management software and
video/photo editing is a plus
- Creativity, problem analysis, and solving attitude
- Superior problem-solving skills in business and
everyday situations
- Engaging and outgoing personality
- Able to listen to and comprehend people’s problems
with the intent to solve them
- Excellent recordkeeping and data entry skills
- Very organized and thorough and detail-oriented
- Able to remain focused on the task at hand
- Aptitude for fostering positive relationships
How To Apply
If you are up to the challenge,
possess the required qualifications and experience; please send your
application only quoting the job title on the email subject (PR & Customer
Relationship Officer) to recruitment@pmcestates.co.ke with a
well-detailed CV, names, contacts & addresses of three referees.
Deadline:30th June
2021
