Position: Customer Success Trainee
Location: Nairobi
Job description
Kwara is looking for a
driven, hardworking trainee to join our Customer Success Team. You will ensure
our clients go live on our digital banking platform, are trained on how to use
it and are able to grow their business with Kwara.
Responsibilities
- Help customers go live on our digital banking
platform by supporting data migration
- Support training of Kwara customers on our
platform
- Clients enjoy and success on our platform because
of your support
- You analyse patterns to find out what users
struggle with
- Create (digital) content to help customers succeed
with our platform
- Take ownership of customer requests and get them
from problem to solution
- Improve the Customer Success department with your
insights and ideas
Qualifications
- You are eager to learn independently and with
others
- You deeply care about the success of the customer
- You communicate excellently with all stakeholders,
internal and external
- Proficiency in Microsoft Excel, Google Docs, Slack
and Gmail
- Organisational skills and detail orientated
- Excellent English proficiency, both verbal and
written
How to apply