SHOWROOM ADMINISTRATOR
Reporting to the sales
manager, the job holder shall be responsible for administrative duties, helping
showroom customers, providing consultations with customers, maintaining
showroom standards, updating showroom materials, and monthly reporting.
KEY RESPONSIBILITIES
Walk-In Showroom Customers
- Welcome customers and guide around showroom.
- Determine the customers’ showroom needs.
- Enhance the touch & feel experience of our
vehicles at customer request.
- Describe the features and benefits of different
vehicles.
- Provide showroom materials (brochures) for
customer education.
Providing Consultations:
- Schedule appointments with customers
- Walk through all aspects of the vehicles with the
customers.
- Help customers determine the suitable vehicle for
their needs.
- Suggest additional accessories & features that
can be added to the vehicle.
- Advise on pricing with appropriate discount
structure.
- Attempt to up-sell when appropriate.
Communicating with
Customers and Others:
- Email, and/or hand deliver quotes to customers.
- Check on the status of current orders.
- Deliver the spec book to the customer (mail, or
call for customer pick-up)
- Follow up on customers that had consultations but
left without placing an order.
Display of Vehicles and
Accessories:
- Keep work areas neat and tidy.
- Arrange showroom according to the set FHI
Standards.
- Supervise the cleaning polishing of vehicles on
display for sale.
- Vehicle handover preparation.
- Registration Documents.
Updating Showroom Materials
and Tools:
- Keep vehicle/product materials (brochures, etc.)
stocked and ready for customers.
- Make necessary changes and updates to price
schedules once approved by management.
- Maintaining and Expanding Showroom Product
Knowledge.
- Review new product knowledge reference material in
liaison with Marketing Manager.
Management Reports
- Prepare minutes for all sales meetings.
- Prepare monthly sales reports and assist with research
and keep abreast with market intelligence and competitor activity.
QUALIFICATIONS &
EXPERIENCE
- Diploma/Degree in business-related course.
- 3-5 years of experience in administration,
customer service or similar role.
- Ability to adapt to a dynamic working environment
and work within a diverse team.
- High level of analytical and problem-solving
skills.
How To Apply
Interested candidates
are requested to forward their updated CVs to jobs@subarukenya.com by 30th June
2021, clearly indicating the subject heading “SHOWROOM ADMINISTRATOR”. Only shortlisted
candidates will be contacted.