Kewisco Sacco is a Tier Three Sacco based in Nairobi with a membership of 4500 members drawn from all over the country. We are looking for a Customer Service Officer.
Duties and Responsibilities
- Overall
management of customer relations to improve client experience,
- Recruit
new members,
- Sell
Sacco’s products to member organizations and new organizations,
- Advise
members on Sacco products and advising them to patronise them,
- Responding
to members queries made through phone, Emails , walk-ins and social media
accounts,
- Resolve
customer complaints and issues amicably,
- Ensure
new organizations’ membership and individuals documentation is 100%
compliant to Sacco requirements,
- Carry
out customer satisfaction surveys ,analysing customer suggestions and
making recommendations to the management for implementation,
- Act
as the public relations officer of the society,
- Ensure
proactive and regular contact with members/customers to determine service
needs,
- Ensure
compliance with set Sacco procedures and policies that relates to customer
service,
- Develop
process of capturing issues Impacting on customers,
- Recommend
reviews in service procedures ,policies and standards,
- Any
other duties assigned by the Sacco Management
Qualifications
- Must
have a minimum of KCSE grade C or
equivalent
- Must
be a holder of a Bachelor degree in Business or equivalent.
- Certificate
in Co–operative management, Marketing or Public relations or CPA 1
is an added advantage
- Training
in Customer is desired
- At
least 21 years of age.
- Must
be computer literate especially in Ms Office and at least one relevant
Accounting software.
Skills and Desired Qualities
- A
person of integrity, team player and have effective oral and written
communication skills.
- Strong
interpersonal skills, outgoing personality, ability to work independently
and effectively under pressure, meet strict deadlines and a good team
player
- Good
analytical skills and able to work under minimum supervision.
- Able
to address customer complaints and difficult situations
Experience
- A
minimum of two (2) years of progressive working experience in customer
service, marketing or administrative function in a financial institution.
- Experience
in Social Media monitoring is an added advantage
How to Apply
Applicants meeting the
above criteria are invited to apply to the following attaching their curriculum
vitae, certificates, testimonials and to reach the Sacco by 4th June, 2021.
The applications must be in Hard copies;
C.E.O,
Kewisco Sacco Society Limited,
P. O Box 4491-00200,
Nairobi