Position: Customer Service Officer
Location: Nairobi
Job description
The customer service
officer position will be located at the Company’s Head Office in Madison House.
It will report to the Assistant Operations Manager and will work closely with
other team members in order to ensure smooth processing of customer and business
requirements.
Responsibilities
- Client
Registration and client record management – Input client’s registration
into the system and ensure client records are maintained as per the laid
down processes and within the set timelines.
- Customer
Query and Complaints Management – Handle customer complaints, provide
appropriate solutions and alternatives within the set timelines and follow
up to ensure resolution
- Customer
Instruction Management – Receive and verify of all customer instructions
in accordance to the set guidelines.
- Customer
Reporting – Ensure client and agent statements are sent as per set
timelines.
- Office
Administration roles – Manage Messengers and office mail, office calls,
the reception area and ensure our licenses are up to date.
Qualifications
- A
minimum of a Bachelor’s degree in a related field.
- Be
detail oriented and possess strong administration skills.
- Must
have excellent people skills.
- Have
exceptional written and oral communication skill.
- Ability
to work independently and be flexible to work outside normal working hours.
- 1-year
experience in customer service and Administration preferably in the Fund
Management Industry.
How to apply
Candidates with the
required qualifications, experience and competencies who wish to apply for any
of the above position are required to forward their applications with their
CVs, copies of relevant certificates and details of current remuneration to the
Human Resources Manager at hr@madison.co.ke not later than 16th March, 2021.