Job Title: Customer Service Associate (Professional Services)
Location: Nairobi (WFH / Remote)
Job Summary: Assist our customers with service enquiries in a swift,
proficient and friendly manner. Will be instrumental in customer retention by
addressing concerns and services issues, and by communicating in a
professional, positive manner.
Key Responsibilities
· Maintain a positive, empathetic and professional attitude toward customers at all times.
·
Respond promptly to customer enquiries.
·
Communicate with customers through various channels.
·
Know our services inside and out so that you can answer
questions.
·
Keep records of customer interactions, transactions and comments
and complaints.
·
Provide administrative support to the marketing and sales team.
·
Prepare, format and edit a range of documents.
·
Create and interpret a variety of reports.
·
Organize market research.
·
Analyze questionnaires and other forms of feedback.
·
Update social media accounts.
Requirements and Qualifications
·
Bachelor’s degree in marketing, business, economics or related
field.
·
Sales and marketing assistant experience.
·
Effective written and verbal communication skills.
·
A high level of attention to detail.
·
Ability to work effectively within a team and independently.
·
Experience using computers for a variety of tasks.
·
Competency in Microsoft applications.
·
Good organization skills.
·
Digital marketing experience.
Compensation: Competitive remuneration, airtime/internet allowance +
medical cover (upon successful probation).
Deadline: Interested parties should send their online applications
on or before 5th February 2021.
Correspondence: Applications and detailed CV to be submitted online
at http://goo.gl/T8sryH.
We thank all applicants for their interest in this position;
however, only suitable candidates will be contacted to continue the application
process.