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Customer Care Job in Kenya

Job Title: Customer Service Associate (Professional Services)

Location: Nairobi (WFH / Remote)

Job Summary: Assist our customers with service enquiries in a swift, proficient and friendly manner. Will be instrumental in customer retention by addressing concerns and services issues, and by communicating in a professional, positive manner.

Key Responsibilities

·         Maintain a positive, empathetic and professional attitude toward customers at all times.

·         Respond promptly to customer enquiries.

·         Communicate with customers through various channels.

·         Know our services inside and out so that you can answer questions.

·         Keep records of customer interactions, transactions and comments and complaints.

·         Provide administrative support to the marketing and sales team.

·         Prepare, format and edit a range of documents.

·         Create and interpret a variety of reports.

·         Organize market research.

·         Analyze questionnaires and other forms of feedback.

·         Update social media accounts.

Requirements and Qualifications

·         Bachelor’s degree in marketing, business, economics or related field.

·         Sales and marketing assistant experience.

·         Effective written and verbal communication skills.

·         A high level of attention to detail.

·         Ability to work effectively within a team and independently.

·         Experience using computers for a variety of tasks.

·         Competency in Microsoft applications.

·         Good organization skills.

·         Digital marketing experience.

Compensation: Competitive remuneration, airtime/internet allowance + medical cover (upon successful probation).

Deadline: Interested parties should send their online applications on or before 5th February 2021.

Correspondence: Applications and detailed CV to be submitted online at http://goo.gl/T8sryH.

We thank all applicants for their interest in this position; however, only suitable candidates will be contacted to continue the application process.

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