Position: Customer Service Representatives
Location: Nairobi
Job description
The Customer Service
Representatives (CSRs) will be responsible for establishing, retaining, and
deepening customer relationships by performing efficient and accurate banking
transactions; and opening and closing accounts in support of the Sacco goals
and objectives. The CSRs will identify customer needs for Sacco products and
services; and reports directly to the Branch Manager.
Responsibilities
- Accurately opening and closing accounts in
accordance to operating controls, including legal, corporate, and
regulatory procedures to ensure the safety and security of customer
assets.
- Demonstrate knowledge and understanding of the new
accounts system database to manage and maintain customer account
information
- Assist customers with telephone inquiries to
provide solutions to their banking needs
- Assist customers with routine account-related
requests; researches and resolves account service inquiries/issues; and
responds to client inquiries promptly, effectively, and professionally
Qualifications
- Bachelor’s degree from a recognized University in
Arts, Humanityies, Information Technology, Banking, Finance, and or any
related field.
- Masters Degree will be an additional advantage
- A minimum of 2 year experience performing teller
responsibilities, and a minimum of 1 year experience performing as a bank
customer service representative or similar capacity
How to apply
If you believe you are a
team player and would be a valuable resource to this ever growing brand, kindly
send your CV and Professional Certificates to careers@metropal.co.ke by Friday
22nd January 2021. Only shortlisted candidates will be contacted.
