Job Title: Customer Service Associate
Location: Nairobi
Industry: Service
Key Responsibilities
·
Screening and moderating user submitted content, answering
support requests, and performing support functions.
· Moderating and screening written user content on Profiles
·
Moderating and screening user submitted photos
·
Answering Online Help Requests
·
Answering Incoming Telephone calls and support requests
·
Processing Testimonials (depending on language)
·
Various support tasks assigned
·
Maintaining high level professionalism with clients
Key Skills and
Qualifications
·
Bachelor’s Degree in a business-related field with a 2nd class
honors upper (fresh Graduates)
·
K.C.S.E Minimum of a B-
·
Must be Internet and Computer literate.
·
Knowledge of foreign languages will be an added advantage.
·
Must be willing to work on shift basis.
·
Good communication skills both written and verbal
·
Ability to respond promptly to customer inquiries
·
A passion for Customer Service with outstanding problem-solving
skills, documentation skills, quality focus, as well as information analysis
skills.
·
Outstanding work ethics (reliable, motivated, professional and
ability to work under minimum supervision)
·
Ability to handle and resolve customer complaints promptly
·
Ability to work with multiple tabs and multiple browsers
efficiently in a web browser-based support system (speed and accuracy are
important)
Ladies are highly encouraged to apply.
To apply, send your CV only to applications@flexi-personnel.com
before 12th January 2021.
Clearly indicate the exact position (Customer Service Associate)
applied for and your minimum salary expectation on the subject line.
NB: Flexi Personnel does not charge candidates for job
placement.