Job Title: Call Center Representative – Home Appliances
Industry: Electronics
Location: Nairobi
Gross Salary: 35k – 40k
Our client is a market leader in home appliances in Kenya.
They seek to hire an agile and customer-focused Call Center
Representative.
The successful candidate will be tasked with managing incoming calls from clients, troubleshooting problems, providing information and maintaining logs in the database.
Key Responsibilities
·
Provide customers with product and service information
·
Identify and assess customers’ needs to achieve satisfaction.
·
Respond to customer queries on calls both inbound, outbound, and
on tasks.
·
Answers inquiries by clarifying desired information;
researching, locating, and providing information.
·
Resolves problems by clarifying issues; researching and
exploring answers and alternative solutions; implementing solutions; escalating
unresolved problems.
·
Forwarding requests to respective technicians and follow through
on the ticketing system to check if complaint has been resolved.
·
Update the customers where necessary on the status of their
requests
·
Conduct spot checks on customers and check on the service
delivery.
·
Document all information captured from the customer and generate
reports
·
Keeps equipment operational by following established procedures
and report malfunctions.
·
Build sustainable relationships and trust with customer accounts
through open and interactive communication
Qualifications
·
2 -3 years working experience as a Call Centre Agent is
preferable
·
Excellent telephone etiquette skills and personal presentation
·
Must possess strong communication skills
·
Good Data entry and typing skills
·
MUST be Computer literate with proficiency in Ms Office Suite
·
Proven analytical and problem-solving abilities
·
Highly self-motivated and target driven
·
Ability to effectively prioritize and execute tasks in a
high-pressure environment
How to Apply
If you are up to the challenge, possess the necessary
qualification and experience; please send your CV only quoting the job title on
the email subject (Call Center Representative – Home Appliances) to
jobs@corporatestaffing.co.ke before Monday 25th January 2021.
N.B: We do not charge any fee for receiving your CV or for
interviewing.
Only candidates short-listed for an interview will be contacted.