Job Title: Arabic Language Speaking Call Center Agents
Location: Nairobi
Our client, an international organization who is a leading
provider of language interpretation services is seeking to recruit Arabic
language speaking call center agents.
Duties and Responsibilities
· Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
·
Make well balanced decisions and personally driven to be an
effective advocate for our community
·
Investigate and resolve issues that are reported on client
platform such as requests for account support.
·
Respond to user inquiries with high quality, speed, empathy and
accuracy
·
Gather, analyze and utilize relevant data to develop ways to
improve the overall user experience on the site
·
Identify inefficiencies in workflows and suggest solutions
·
Recognize trends and patterns, and escalate issues outside the
company policy to the global team
Qualifications and Experience
·
Between 20-30 years.
·
Must be living in Kenya.
·
Must speak fluent English and Arabic.
·
High school education mandatory. College education an added
advantage
·
Must be currently unemployed or working as a casual
·
Must possess strong interpersonal skills, verbal and written
communication skills and most importantly empathy
·
High affinity and cultural awareness of political/social
situation regarding the relevant market/region
How to Apply
To apply send your CV to: wambua@flexi-personnel.com latest by
15th February 2021.
Indicate the Language you are familiar with on the email subject
for easier retrieval and placement.
NB: Flexi Personnel does not charge candidates for job placement
