WE’RE HIRING CUSTOMER SERVICE REPRESENTATIVES
Space and Style Ltd is a roof manufacturing and leading
distributor of specialized building materials.
Revolutionizing the building and construction industry through
innovative building product concepts since 2002.
We have an opening for CUSTOMER SERVICE REPRESENTATIVES
AVAILABLE TO START ON 18th of January 2021
Job Description:
·
Attend to customers in the Company Showroom imparting detailed
knowledge of the Company’s Products & Services
·
To proactively follow up with all sales inquiries to make sure
that customers onboard have a positive experience with the Company
·
Answer calls and mails professionally to provide information
about products and services, take orders, or obtain details of complaints.
·
To support the sales process through interaction with the Sales
Team and Management to identify and improve the sales process efficiencies.
·
To resolve product and service problems by clarifying the
client’s complaints, determining the cause of the problem, expediting
correction or adjustment and conducting follow ups to ensure resolution.
·
Liaise with internal teams such as marketing, sales, product development,
branches, finance, dispatch etc. to ensure that gaps in the customer
experience- irrespective of where they occur in the journey – are plugged
·
Identifying ideal customer profiles and mapping customer
journeys to identify the gaps in customer experience across all touchpoints,
for all kinds of customer interactions, transactions and engagements – from
purchase to product return to customer support.
·
Develop listening points in the customer journey, define
segmentation of customer base and varying strategies, and identify
opportunities for continuous improvement.
·
Work with the marketing and design team to ensure a seamless
brand and buying experience – be it the brand website or social media
·
Keep records of customer interactions and transactions, recording
details of inquiries, complaints and comments, as well as actions taken.
·
Refer unresolved customer grievances or special requests to
designated departments for further investigation.
·
Build sustainable relationships and trust with customer accounts
through open and interactive communication Meet personal/customer service team
sales targets
·
Handle customer complaints, provide appropriate solutions and
alternatives within the time limits; follow up to ensure resolution
About you:
·
You can execute the above-mentioned responsibilities immediately
hired.
·
You must be result oriented and able to adapt in a demanding
work environment.
·
Relevant experience in sales and customer service. Added
advantage if you have experience in real estate market.
·
Good negotiation and relationship management skills.
·
Diploma in sales and marketing or well experienced in sales,
customer service.
Send your CV and application letter stating your CURRENT and
EXPECTED SALARY to applications@spaceandstyle.co.ke
Deadline: 5th January 2021
– screening is on a rolling basis.