JOB TITLE: CLIENTS RELATIONS MANAGER
NATURE OF
JOB: FULL TIME
INDUSTRY:
REAL ESTATE
SALARY:
Kshs 40,000.00
JOB
LOCATION: NAIROBI
SUMMARY
Our client, a real
estate company is looking to employ a Clients Relations Manager who is well
organized, professional and mature to coordinate all clients’ activities.
Responsibilities
- Build relationships with customers
- Create plans to address clients’ needs
- Advise clients on best solutions
- Schedule regular meetings with customers to ensure
they are satisfied
- Act as point of contact for complaints and
escalate issues as appropriate
- Help sales team up-sell or cross-sell services and
products
- Ensure both the company and clients adhere to
contract terms
- Study competition to find new ways to retain
customers
- Diligently meet all the targets
- Collect customer reviews
- Promote and ensure great professional relationship
between the client and the company.
- Collaborate with internal teams (e.g. sales,
engineers, senior management) to address customers’ needs among other
duties in the department
Qualifications
- Bachelor Degree or Diploma in PR, Marketing,
Customer Service or any other field
- 3-5 years experience in Clients Relations or
Customer service management
- A very Presentable and mature person
- Excellent communication and interpersonal skills
- A calm manner and the ability to work under
pressure
- Problem-solving orientation
- Customer Service skills
How to Apply
- Qualified candidates are encouraged to send CVs
quoting relevant skills and experience to recruitment@britesmanagement.com
- Interviews will be conducted on a rolling basis
until the position is filled
- Only the shortlisted candidates will be contacted