Job Title: Loan Officer
Job Grade: Grade 6
Department: Retail
Services
Section / Unit: Mobiloan
Reporting Relationships
Reports to: Area Lead/
Sector Manager
Direct reports: N/A
Job description
MFS is a Fintech company
with a passion for “Transforming Lives Through Financial Inclusion”. We are a
market leader in the mobile lending space, having began our journey with Banks
and SACCOs in 2014. Since then, MFS has transformed itself into an integrated
financial services entity, helping to grow the lives of millions of
micro-entrepreneurs across Africa. Generate revenue through consistent
delivery of customer, disbursement, and collection targets. Cross-sell
Mobiloan Micro Services within My Mobig. Savings, Insurance,
etc. Deliver first rate customer service by building strong customer
relationships.Conduct proper due diligence and KYC to ensure we have sufficient
information to advise customers on suitable products and services. Drive
repayment behaviour by lending only what the business can afford, consistent
follow-up, maintaining accurate records, negotiating repayment schedules, and
setting discretionary limits.
Responsibilities
- Analyse your zone and develop referral networks in
order to locate prospects for MFS products.
- Scout markets for activation within the assigned
field zones.
- Establish, develop, and maintain positive
relationship with MFS Customers by consistent market visits, Partners,
Area Leaders, and relevant local authorities.
- Present, promote and sell MFS products using solid
arguments to existing and prospective customers.
- Obtain information from loan applicants and answer
questions about loan process.
- Analyse and assess customers personal and business
information to determine affordability.
- Ensure close follow up on disbursement and
recovery of loans.
- Negotiate payment arrangements with customers who
have defaulted loans via market visits.
- Maintain clear customer records, recording times
and dates that the customer was
- visited and noting information that customers have
received about MFS products.
- Provide the business with feedback on customer
needs, problems, interests, competitive activities, and potential for
new products and services.
- Handle customer complaints and take appropriate
action to resolve them.
- Any other duties that may be assigned from time to
time.
Qualifications
- A good level of general education – Diploma or
Degree
- Education background in Business Administration or
Sales & Marketing
- Computer literacy
- Experience in a related field working with
customers with small businesses
- Tangible experience in Micro lending institutions
- Self-starter with a bias for action and achieving
results
- Passionate about closing sales in the Financial
Services Sector
- Effective listening, verbal, and written
communication skills.
- Excellent relationship management skills
- Excellent analytical, communication, negotiation,
and presentation skills
- Able to assess customer financial status and
advise on suitable products and limits.
- Detail-oriented professional who takes accurate
and informative notes for customer records and follow proper company
procedures.
- Team player who works productively with a wide
range of people.
- Demonstrated integrity and ethical standards.
How To Apply
All applications should
be channeled to Hr@mfs.co.ke
