Job Profile: Customer Service Attendant
Our client is a
specialist in running convenience stores with numerous outlets in Kenya. They
are looking for a suitable candidate to support in pushing sales for the retail
stores.
Reports to:
Reporting to the Shop Manager.
Role Purpose
A Customer Service Attendant is a person who should have a friendly and engaging personality, is Comfortable working with members of the public. He/she should have a confident manner.
Among others , Must be helpful and polite, physically fit as they will be on their feet for most of the day and may be required to lift large amounts of stock. He/she should have comprehensive understanding of the area of sales i.e. retail, Fast Moving Consumer Goods, etc. To add, he/she should be able to work as part of a sales team, she should have Knowledge of inventory techniques. Lastly, he/she should be of a smart appearance and articulate.Responsibilities
Customer service
- Greet
customers who enter the shop with a smile
- Assist
customers in locating the products and merchandize they need.
- Assist
customers in packing and cart wheeling of their merchandize up to the exit
point or to the car park.
- Assist
customers in obtaining and paying off their bills at the counter.
- Answering
queries from customers.
- Reporting
discrepancies and problems to the supervisor.
- Giving
advice and guidance on product selection to customers.
- Responsible
dealing with customer complaints.
Profit Maximisation
- Monitor
performance against plan, taking appropriate action to maximize sales and
profit and reduce stockholding whilst increasing stock turn.
- Identify
new business opportunities to grow sales and profitability
- Keeping
up to date with special promotions and putting up displays.
- Deliver
cost effective supply solutions and achieve maximum full price sales and
planned margin
Range Building and Planning
- Evaluate
market and customer information together with historical data and forward
trends to develop the department’s phased plans
- Manage
product trialing activity with the Buyer
- Continuously
monitor market activity, through regular competitor shop visits in the
area.
- Gathering
market intelligence from a wide variety of sources and store visits
- Agree
and deliver promotional and marketing plans, optimizing sales and profit
Inventory/Commitment Management
- Responsible
for security within the store and being on the look out for shoplifters
and fraudulent credit cards etc.
- Attaching
price tags to merchandise on the shop floor.
- Exploit
use of ratio packs, identifying methods of replenishment which are more
cost effective
- Development
of new stock/product packages
Team Management
- Ensure
effective communication at all levels, to include communicating the
Company/shop/Departmental strategy in addition to operational priorities
- Encourage
an environment of open communication within the team and the building of
effective cross functional relationships.
- Adhere
to self-discipline at all times.
- Report
any crisis to the supervisor.
Health & Safety
Monitor and maintain
compliance at all time with health and safety requirements
Observe cleanliness at
all times of one self and the shop
Adhere to the duty roster
Any other
- Provide
assistance to shop managers and organizers.
- Perform
shop assistance duties in maintaining and running a shop.
- Handle
shop keys and deposit in a safekeeping locker.
- Perform
opening and closing of shop on time.
- Managing
transactions with customers using cash registers/POS
- Scanning
goods and ensuring pricing is accurate
- Collecting
payments whether in cash or credit when need be.
- Any
other duty given by the supervisor.
Skills & Abilities
- System
skills
- Merchandising
- Communication
skills
- Problem
solving
- Creativity
Qualifications
- Certificate
or diploma in any business related course
- At
least 2 years’ experience in sales.
- Previously
held shop attendant position in a service store is an added advantage.
- Good
communication and ‘people skills’
- Confidence,
motivation and determination
- The
ability to work well on your own and also as part of a team
- Good
organizational and time management skills
- Attention
to detail
- Good
business sense and a professional manner
- Must
provide a certificate of good conduct
- Critical
path management
How to Apply
Qualified and Interested
applicants should send their detailed CV, indicating their current and expected
salaries to balteumconsultants@gmail.com not later than 5.pm 27th November, 2020. Only
shortlisted candidates will be contacted.
“Our client embraces
equal opportunity for all”