Job Vacancy: Customer Service Attendant
Our client is a specialist in running convenience stores with
numerous outlets in Kenya.
They are looking for a suitable candidate to support in pushing
sales for the retail stores.
Reports to: Reporting to the Shop Manager.
Role Purpose: A Customer Service Attendant is a person who should have a friendly and engaging personality, is Comfortable working with members of the public. He/she should have a confident manner.
Among others , Must be helpful and polite, physically fit as they will be on their feet for most of the day and may be required to lift large amounts of stock.He/she should have comprehensive understanding of the area of
sales i.e. retail, Fast Moving Consumer Goods, etc. To add, he/she should be
able to work as part of a sales team, she should have Knowledge of inventory
techniques. Lastly, he/she should be of a smart appearance and articulate.
Key Accountabilities
Customer service
·
Greet customers who enter the shop with a smile
·
Assist customers in locating the products and merchandise they
need.
·
Assist customers in packing and cart wheeling of their
merchandize up to the exit point or to the car park.
·
Assist customers in obtaining and paying off their bills at the
counter.
·
Answering queries from customers.
·
Reporting discrepancies and problems to the supervisor.
·
Giving advice and guidance on product selection to customers.
·
Responsible for dealing with customer complaints.
Profit Maximisation
·
Monitor performance against plan, taking appropriate action to maximize
sales and profit and reduce stock holding whilst increasing stock turn.
·
Identify new business opportunities to grow sales and
profitability
·
Keeping up to date with special promotions and putting up
displays.
·
Deliver cost effective supply solutions and achieve maximum full
price sales and planned margin
Range Building and Planning
·
Evaluate market and customer information together with
historical data and forward trends to develop the department’s phased plans
·
Manage product trialing activity with the Buyer
·
Continuously monitor market activity, through regular competitor
shop visits in the area.
·
Gathering market intelligence from a wide variety of sources and
store visits
·
Agree and deliver promotional and marketing plans, optimizing
sales and profit
Inventory/Commitment Management
·
Responsible for security within the store and being on the look
out for shoplifters and fraudulent credit cards etc.
·
Attaching price tags to merchandise on the shop floor.
·
Exploit use of ratio packs, identifying methods of replenishment
which are more cost effective
·
Development of new stock/product packages
Team Management
·
Ensure effective communication at all levels, to include
communicating the Company/shop/Departmental strategy in addition to operational
priorities
·
Encourage an environment of open communication within the team
and the building of effective cross functional relationships.
·
Adhere to self-discipline at all times.
·
Report any crisis to the supervisor.
Health & Safety
·
Monitor and maintain compliance at all time with health and
safety requirements
·
Observe cleanliness at all times of one self and the shop
·
Adhere to the duty roster
Any other
·
Provide assistance to shop managers and organizers.
·
Perform shop assistant duties in maintaining and running a shop.
·
Handle shop keys and deposit in a safekeeping locker.
·
Perform opening and closing of shop on time.
·
Managing transactions with customers using cash registers/POS
·
Scanning goods and ensuring pricing is accurate
·
Collecting payments whether in cash or credit when need be.
·
Any other duty given by the supervisor.
Skills & Abilities
·
System skills
·
Merchandising
·
Communication skills
·
Problem solving
·
Creativity
Qualifications
·
Certificate or diploma in any business related course
·
At least 2 years’ experience in sales.
·
Previously held shop attendant position in a service store is an
added advantage.
·
Good communication and ‘people skills’
·
Confidence, motivation and determination
·
The ability to work well on your own and also as part of a team
·
Good organizational and time management skills
·
Attention to detail
·
Good business sense and a professional manner
·
Must provide a certificate of good conduct
·
Critical path management
How to Apply
Qualified and Interested applicants should send their detailed
CV, indicating their current and expected salaries to
balteumconsultants@gmail.com not later than 5.pm 27th November, 2020.
Only shortlisted candidates will be contacted.
“Our client embraces equal opportunity for all”
