Position: Customer Service Graduate Trainee
Location: Nairobi, Kenya
Industry: Manufacturing
Our Client, a market leader in spring mattress manufacturing
have an exciting new opportunity for a self-motivated, versatile and
enthusiastic Customer Service Graduate Trainee.
The role will be to facilitate and support continuous improvement by performing the following duties;
What to expect
·
Taking part in our client’s Graduate Trainee Program to develop
as a future customer service expert. This is a fantastic opportunity to develop
your career with a successful, growing, multinational organization.
·
As a Customer Service Graduate Trainee within the company, you
will receive a comprehensive six (6) months development programme within one of
the divisions during which you will learn the business and customer service
processes in depth while contributing to real business projects.
·
Providing a full-cycle of customer and administrative service to
existing, returning clients.
·
Taking calls and recording them with a high degree of accuracy.
·
Providing outstanding customer service.
·
Via a combination of telephone, email, online and (eventually!)
face-to-face conversation, you will advise on products, recommending
alternatives and complements.
·
Take responsibility for aftersales care.
·
Adhere to all procedures including security, health and safety,
environmental quality, training etc.
·
Take responsibility for your own safety, complying with our
client’s safe working practices and following PPE direction and contribute to a
healthy and safe working environment.
Are you the ideal
candidate?
·
Bachelor’s Degree in any of the following; Public Relations,
Mass Communication, Customer Service, or any other equivalent qualifications
from a recognized institution;
·
Organized and attentive to detail
·
Confident on the telephone with excellent customer service
skills
·
Keen and willing to learn and progress
·
Available to interview and start
·
Initiative – Takes prompt action to accomplish tasks and meet
goals and objectives
·
Self-motivated
·
Have an abundance of drive and energy
·
Effective communication and interpersonal skills both written
and verbal
·
Support training and coaching of methodologies
·
Microsoft office – advanced skills
How to Apply
If you’re the ideal candidate, kindly send CV and cover letter
only to, kindly send CV and cover letter only to
recruitment@linkarkconsultants.com before close of business 10th October 2020.
Clearly indicate the position applied for on the subject line.
