Assistant Shop Manager
Job Description
Our client in the food
supply industry is looking to fill the position of Assistant Shop Manager to be
based in Nairobi.
Responsibilities
- Implement
business strategies to raise our customer pool, expand store traffic and
optimize profitability
- Ensure
high level of customer satisfaction through excellence Service and
professional conduct while dealing with customers
- Maintain
inventory by implementing ordering plans and stay in conduct with retail
warehouse coordinator to ensure ordered goods are delivered within the
shortest time possible.
- Analyze
fast moving products from your store outlet and ensure your top 500 are
always stocked up.
- Monthly
reporting on stock, people, store profitability/sales
- Ensuring
store operational costs – rent, utilities, purchasing, store licenses,
staff certificates and other retail costs are kept in clear, transparent
records as required by departmental heads
- Ensuring
all store expenses are accounted and signed for before submitting to
F&A/Retail Operations Manager
- Liaise
with Stock Transfer teams to ensure slow moving products are transferred
and transfer
- Reports
issued on a monthly basis
- Generate
monthly reports on customer payments, petty cash, short expiries
- Fully
responsible for customer service standards being maintained for the retail
outlet and any incidences
reported to your immediate supervisor
- Responsible
for co-authorization, maintenance, cleanliness, acquisition of store
assets and fixtures
- Responsible
for float, petty cash, labels, till machine rolls, shopping bags, stationery
and other day to day
materials of use.
- Liaising
with mall management on store related issues (maintenance, schedules,
promos, events)
-
and escalating the same to Retail Operations Manager on a timely manner
- Initiating,
implementing, enforcing policies on product display, layout, discipline
and ensuring
-
smooth processing/communication between warehouse, suppliers and shop
floor.
- Deal
with all issues that arise from staff or customers i.e complaints and
grievances
- Provide
training to improve the knowledge base of the staff and utilize corss
training methods to maintain productivity when employees are absent
- Ensure
discipline in working schedules and demeanor of retail shop staff, while
escalating any causes for concern to HR in a timely manner
- Foster
a culture of self-motivated learning of all products in the outlet,
personal growth, openness to taking ownership of shortcomings in line of
their responsibilities. Groom team for upward progress
- Touring
the shop floor frequently to support, address issues sales/customer
related issues with retail shop staff
- Overall
responsible for outlet stock and equipment including stock variances,
expiries and theft.
- Responsible
to ensure goods received from warehouse or local suppliers are in good
-
condition and quantity as well
monitoring expiry dates.
- Responsible
for ensuring data collection, follow up action and implementation of
special offers, displays, demos etc for damaged/expiring stock in timely
manner in order to optimize sales, reduce expiring inventory, escalating
to ROM where support is needed. This applies to both local supplied goods
and internal SKUs
- Liaising
with warehouse retail coordinator for efficiency in deliveries, transfers
and returns.
- Responsible
for counter checking/testing special offer implementation with relevant
departments. Taking timely action to control dead/slow moving stock or
escalating where needed
- Ensuring
physical stocks reconcile with system stocks as provided by stock audit
team
- Responsible
for co-sign off on store sales, profitability targets, together with ROM
and seeking support on meeting the targets
- Ensuring
new arrivals, special offers are clearly visible in store for accelerating
consumer purchase decision
- Responsible
for quality of branding, POSM, displays and consistency in brand
communication/visibility within the store
- Responsible
for sharing minimum inventory, sales projections and additional customer
requests for their outlet
How to Apply
Qualified candidates
should send their CV and Application letter to recruitment@healthy-u2000.com on or before 19th October
2020. Only qualified candidates should apply. If you do not hear from us within
2 weeks after the deadline, consider your application unsuccessful.