Position: Customer Service Intern
Report to: the head of
the customer service department.
Location: Nairobi, Kenya
Job Description
The customer Service
Intern will assist the customer service team to maintain customer relationships
by ensuring that clients’ needs are met to their satisfaction and ensure that
deepAfrica.com maintains a good corporate image.
Responsibilities
- Handle customer complaints, provide appropriate
solutions and alternatives within the time limits; follow up to ensure
resolution
- Resolve complaints by enquiring about the
customer’s complaint; determining the cause of the problem; selecting and
explaining the best solution to solve the problem; expediting correction
or adjustment; following up to ensure
- Respond to customer inquiries by understanding
inquiry; reviewing previous inquiries and responses; gathering and
researching information; assembling and forwarding information; verifying
customer’s understanding of information and
- Communicating with customers through various :
telephone calls, Skype, Live chat, Emails, whatsApp and any new
developments in communication.
- Respond to customer inquiries by understanding
inquiry; reviewing previous inquiries and responses; gathering and
researching information; assembling and forwarding information; verifying
customer’s understanding of information and
- Improve quality of service by recommending
improved processes; identifying new product and service
- Accomplish customer service responsibilities
effectively and contribute to the achievement of the organization mission
and vision by completing related tasks as needed.
Qualifications
- Proven customer support experience
- Have a good understanding of our products,
services, and customer service processes.
- Ability to maintain a positive, empathetic and
professional attitude toward customers at all
- Understand the professional use of the telephone
and adequately handle, document, follow-up and give comprehensive reports
for clients’ requests
- Familiar with CRM systems and practices
- Strong phone contact handling skills and active
listening
- Customer orientation and ability to adapt/respond
to different types of characters
- Excellent communication and presentation skills
- Engage with clients professionally and with
integrity and
- Ability to multitask, prioritize and manage time
effectively
How to Apply
To apply for this
position, send your CV and Cover letter to hr@deepafrica.com with the subject
starting with Customer Service Intern Aug 2020
