Position: Customer Service Associate
Location: Nairobi
Job Description
Our client, a leading
betting and gaming company is seeking to recruit a highly talented and customer
oriented professional to fill in the following position based at their Nairobi
Office, Reporting to the
Customer Service Assistant Manager, the Customer Service Associate will play a
key role in delivering highest quality of service to our client’s High Value
Customers
Responsibilities
- Assist
with knowledgeable support to customer requests across all products and
channels
- Provide
immediate and accurate response to customer contacts on social media,
phone, e-mail and live chat
- Deliver
first time resolution to customer requests up to authority and permission
levels
- Create
and constantly develop unique positive personal relationships with the
client’s esteemed Customers
- Maintain
customer profiling and communication database history for all the customers
- Ensure
that customer transactions are completed accurately and timeously
- Promote
other products and services where appropriate
- Active
outbound calling to develop the lifetime value of the customer
Qualifications
- Diploma/
Degree in Marketing or any other relevant field
- At
least 2 years’ experience in a similar
- Advanced
level of proficiency in English and Mandarin is a MUST
- Ability
to work under pressure in a fast-paced environment
- Excellent
sporting knowledge particularly in football
- Possess
a strong teamwork ethic
- Excellent
communication and numeracy skills
- Proficient
in MS Office including e-mail, live chat and SMS communications
- Excellent
interpersonal skills, with the ability to deal effectively and
professionally with difficult
- Flexible
in shifting schedule
How to apply
Interested candidates
are requested to forward their updated CVs to recruit@virtualhr.co.ke by Monday,
3rd August 2020 clearly stating the subject heading “Customers
Service Associate”. Indicate your current and expected
remuneration (MUST), daytime
telephone contacts and addresses of three referees. Only shortlisted
